To be fair to the rep jen he argued my case well as their case has some <ahem> twists and turns.
The rep did argue that their way of dealing with things had been unacceptable all along, this was minuted but of course, they didn’t concede this.
I can’t go into greater detail as it would be too identifying but it’s a bloody mess.
What a difference a day makes 😢😢
Alphalock - like wordle but harder!


