A couple of weeks ago, I returned home mid-aftternoon to find my dropped kerb entry to my off=street parking in front of my house completely blocked by a JL van. I live in a small cul-de-sac, and we are all very tolerant about such things. I waited in my car for a few minutes until the van driver returned, then asked him if he could just move his van forward to let me get onto my driveway, then - as i was going to be in for the rest of the day - he could reverse back in front of my driveway again.
Must to my astonishment, he was put out at my request, asked if I could give him 20 minutes or more. I was sitting in my car in the middle of the road. I said, NO, I need to park my car on my own driveway and he does need to move for a few minutes to let me do so. with great reluctance he got into his van, and, still muttering at me - moved the van further down the cul-de-sac.
I sent an email to JL's Customer service department as I was really upset at his behaviour (found myself looking out the front window as I feared he may damage my car).
My first email, after having received the automated reply telling me I would have a reply within 48 hours, was ignored. Two weeks later re-sent it. Did eventually get a reply apologising and saying they were looking into the matter.
NOT John Lewis as I always knew them!!!!