Groupon is really annoying me at the moment refusing to give me a refund for goods that did not turn up. They are only offering credit, which I don't want. Legally they must give me a refund I believe, but getting nowhere with them, Any suggestions
This kind of thing has happened to us so many times - they keep making excuses and say it will turn up eventually. I do know of people who got the order stopped, then a refund, then the object arrives. If it's a british company I think you're right about getting a refund. Did you pay by credit card? If so I believe the credit card company will sort it out and refund.. Not sure though, I'm not an expert.