On 29th April I ordered 2 wooden garden drugs and looked forward to planting them up.
2nd May, email saying order with me in 3-5 days
5th May, emsil saying order dispatched.
6th: no tracking info on Hermes site.
7th 8th 9th 10th all ditto.
Several phone calls to Aldi over those days (and wait times between 16-28 mins) given several different excuses incl their systems down for 4 days from 2nd-5th and I'm no further on.
Aldi insist it was with Hermes from 5th.
I emailed Hermes today who replied that they had notification of the 'ticket' on 5th but not received any parcel and I must contact seller. Tracking also shows not received.
Aldi say Hermes aren't telling truth.
I've never had any problems with Hermes and now find that my Aldi order has sold out online so no hope of re-ordering. This was my first Aldi purchase...never again.
Has anyone else had Aldi angst?
