I had an appointment at the dermatology clinic of our local hospital this week, and I had three letters about it. The first was to confirm the telephone call I'd had from them, about the date and time. Then a letter about the appointment time and where in the hospital I was to go. Then a letter confirming it again and with a map of the hospital. Now, I've just had a letter, dated the 16th, informing me they were pleased to confirm my appointment ON THE 16th! And this two days after I'd had the procedure......
And then the gas people rang this morning saying it was time to fix an appointment for our boiler service...and we're having the boiler changed in two weeks. All this technology and they couldn't either have entered this new boiler info on our file, or the person who rang couldn't be bothered to look at what was going on.
So much money wasted within the NHS, patients get a lot of the blame for missing appointments, but I think they also should look closely at the admin side of things too.
ditzyme Sat 18-May-19 11:39:01
Charleygirl5 Sat 18-May-19 14:19:42
Moocow Sat 18-May-19 14:38:59
wot Sat 18-May-19 15:07:24
Justme67 Sat 18-May-19 16:28:42
Witzend Sun 19-May-19 08:56:20
ninathenana Sun 19-May-19 09:31:58
Luckygirl Sun 19-May-19 09:38:40
Charleygirl5 Sun 19-May-19 10:13:28