Hats off to M&S bra staff!

These are really heart warming stories.

Willow that’s such a lovely post. I emailed a hotel recently with a query before booking - they emailed back to say they couldn’t meet my special request. Then about 10 minutes later they emailed again with the name of another hotel [ nothing to do with them) who could help.

Oh yesssssss.
I give feedback to the company and leave feedback on Trustpilot.
I always ask the name of the person to whom I'm speaking if it's a telephone query, so that my comments are targeted.
I live in South Surrey and was desperately trying to find a particular part for an older device. Tried everywhere, none of the big companies were helpful so I Googled 'shops dealing in older ××× accessories.
Found an independent in a large city 150 miles away who knew exactly what I needed but no online ordering or website.
I sent cheque but the item was sent before cheque could have been received let alone cashed.
Now that's service.

That's so good to hear ladies. I always try to pass on when I have good service. Its so easy to just complain when things aren't great!

One day I took my husband to M&S to buy trousers. By the time we got to the store from the car park, he was exhausted (he had Parkinson’s) . The assistant told me to let him sit on his seat-walker while she went off and collected various styles to show him. One he liked was not available in his size so she ordered them on line for me to collect from our local M&S Food Only.
When I needed to pay the bill, she walked with him to the tea-shop and left him in the care of the cafe staff. She also arranged for a wheelchair and a member of staff to take him to the the service bay so I could go and get the car and pick him up from there. This member of staff helped me get him into the car when I arrived.
I wrote to the CEO of M&S with a copy to the store manager thanking them for their kindness.
The assistant was made ‘Employee of the Month’ as a result.

In the same way as I tell someone they are not giving good service I also make sure I pass on positive comments. I think its only fair to be even handed.