Waiting what seems like forever in a queue on the phone with that awful canned music that organisations play these days
Then after many minutes you then think you have actually got through to real human being, only to quickly realize that it is in fact a "robot" who will inform you that every word you state will be recorded for training purposes.
That *robot" then goes on for several minutes, telling you how much easier it is to contact them online, which you have already tried to no avail. The "Robot" then informs you how to upgrade whatever service you have with them, when often you are phoning to cancel that service because you can never contact them.
Then after a further delay, you do actually get through to a real human being who asks you a string of security questions that you can never remember the answers to. So, they tell you to reset your security questionnaire and ring back as there is nothing they can do until you pass their security clearance.
AAHHH