Isolating the vulnerable on Mothering Sunday and beyond.

What awful and appalling treatment Marydoll. Your poor daughter.
Not in the same league, but a large group of my girlfriends and I were supposed to be going to Derbyshire next week end. The cost £3000, the owner is refusing a refund or an alternate date. She is possibly willing to refund £300 cleaning fee.
Unfortunately not on Trip Advisor.
Paid by bank transfer so no credit card back up.
Profiteers!

Thank you, Corner

I hope justice and common sense prevails marydoll. Sending love to you and the family.

We will ensure the hotel group gets as much negative publicity as possible.
We do have insurance, but they are already trying to find loopholes.

My credit card company M&S have been very supportive too. We are exploring all the options.

Blue I think it’s much better to fight the hotel as an individual to give them the negative publicity so richly deserved.

marydoll you may already have been told this as I haven’t read every post but if you or whoever paid by credit card they will act on your behalf My grandson had his holiday scupered by the holiday firm because of the red sandstorms that hit Canaries a few weeks ago he stayed in Stansted two days and when they said they’d try and send him somewhere else on the third day he refused as he’d only taken five days leave off work When my daughter took it up with the travel company they said no refunds because they d offered him something else She had paid on her credit card rang them and they were disgusted and said they would take it up immediately with the firm within a week she had her money gone back on her card
Hope that might help if not you anyone else who might be in a pickle

Had a quick look on Trip Advisor, Highclere are getting lots of one star reviews for refusing refunds etc. They really need to review their stance.

Outrageous! Can't believe that the function at Highclere is going ahead. Anyone thinking of going should stay at home. Just listen to interviews given by ICU staff. Would you risk going there as a patient for a cream tea? What about the staff?

I have just emailed the CEO and mentioned the fact that Channel 5 news asked me for an interview after picking up the story here.
Let's see what happens.

Marydoll there is nothing to beat a lawyer in the family or friendship group. You will get your money back.

This is apretigious hotel group in Scotland. What they are unaware of is a menber of our family is a corporate lawyer based in London, who will be assisting us.

I paid part of it with my M&S credit card and they ahve been most helpful. However, we have to go through all the other options first.

I paid a very high profile hotel in full a non refundable amount to take advantage of a special offer. We were to have gone next week. I contacted them to cancel our booking last week. More in hope than expectation, I asked if our booking could be deferred. They immediately offered a full refund. No quibble. The money was back in my account the next day. Excellent customer service from a posher place than one in Glasgow. It had been a special treat. I'll name but not shame the wonderful Savoy Hotel in London. We'll be there ASAP.

Marydoll I am disgusted to read this. I knew your poor daughters wedding was cancelled but not the circumstances. I am both angry and saddened on your families behalf.

Exactly what M0nica said. The fact that they cancelled and the offered date is not convenient for you means that they must refund Marydoll .

It is not just the deposit, the full amount has been paid! They have saved for years for this, as have we.

We are on the case, but family, friends and neighbours are alsospreading the word.

Offering you an alternative date, regardless of whether it is convenient to you does not absolve them from returning your deposit if that date is not convenient for you.

Wedding deposits are quite substantial so it would probably be worth the cost of a solicitors letter, stating the law (which is against them) and threatening them with legal action if they do not return the deposit forthwith.

I am sure the Crawley family would have something to say about this !

We have discovered taht the wedding venue are open today for Mother's Day celebrations. They don't want to let down anyone!
What they mean is they want to make as much money as possible before they close!?

Britannia Hotel chain was rightly vilified for their appalling treatment of staff at Coylumbridge.
After all the exposure they have changed their stand.
Go for the naming and shaming. I suggest you start right here and now. Would be simple for us to find them on FB and tell them what we think of them!

I agree name and shame

Marydoll I think it’s time for you to name and shame!
Either on FB,
on Gransnet, bearing in mind that it might give so many people your whereabouts. But we will all email them telling them how disgusted we all are open your behalf.
Or on Trip advisor, people really take notice of recommendations, especially with something as important as a wedding.
So sorry though.

I'm sure that they are closing!

Get a refund gran and when this is all over, go and visit somewhere that deserves your business. ?

Oh gosh! I have just been looking at TripAdvisor as mentioned by suziewoozie.
How arrogant have they been!!? I am very disappointed with them.
Hopefully they will now realise how wrong they are. I didn't book the tickets myself, so will wait and see what transpires .. refund or reschedule the date!

What a nasty greedy business they are - I bet they pocket all the government money they can . When all this is over, we should have a long hard look at how different businesses have behaved and spend our money accordingly.