Delivery charges

P.S. I should have added that I live in the US and it's not easy to get groceries ordered on demand here either. In some areas it's worse than others. Our Daughter and Son in law managed to get a delivery slot 10 days out at 2 am.

Also delivery fees go up ridiculously by how much you want to move up a delivery. Some items are Out of Stock and you don't find out until you receive your (short) order They are good at taking charges off automatically.

Vicky don't be too quick to judge your neighbours, unless you know their full medical history. They may look able-bodied, but that's not the whole story. Other things (eg meds for hypertension), or diabetes, may make them specially vulnerable.

We are able-bodied, but we are both over 70 and it seems that men are more vulnerable than women to be severely affected. I don't want to take any chances, so I'm having groceries delivered. However, the only way I've been able to get a slot (from Asda), I've had to get up at 3 in the morning to get a slot. Perhaps you could try that.

We get groceries through a 3rd party delivery service . They shop/deliver from local food markets, pharmacies etc. Items ordered through this 3rd party, on the average cost 10% higher than prices on shelves. Delivery fee is $15 for orders over $35 plus driver/shopper's tip (15%) added to the total.

Because we are members of a Warehouse Club, we place orders directly via their portal (get lower prices) and said Warehouse has an arrangement with the same 3rd party company. We still get charged for delivery plus driver's tip.

Unless there's an issue, we do make it a point to raise the tip to 20%. They don't get paid very much for time spent shopping and delivering (with their own car and petrol) and risking their health every day. They provide a much needed service. We want them to know they are appreciated.

I have had a Tesco Delivery Saver package for some time as I am physically disabled, although only just over 50. I am not on any list as I do not have respiratory problems. However, my husband suffers from asthma, so I am loathe to send him to the supermarket.

My other alternative is to go shopping with one of my younger children (eldest DD lives away from home). I had already booked delivery slots with Tesco up until Easter so was ok until then.

Trying to get another slot has been so difficult. A week before Easter, I tried every night to get a slot for next week - the slots were added between 11.20pm and 11.50pm and so I would be ready on the page and wait to be put in a queue. Every single time, without fail, I would go from the queue onto the site and every slot would be taken.

Finally, one night this week, I just happened to be on the laptop at 11.30pm. I went onto the Tesco site, waited to be put in the queue and actually managed to get a slot. 6th May I will get another delivery.

I do appreciate that I was lucky and already had slots booked before we were on lock-down but have noticed that some stores have prioritised regular customers in terms of giving away slots, which Tesco have not done. May review my supermarket of choice once all this is over.

I have to confess to “delivery envy”. I live in a cul de sac and see supermarket vans going to my (able bodied) neighbours regularly. I am becoming increasingly frustrated at my inability to obtain a slot from multiple supermarkets. I am shielded. My husband is physically unable to shop for us and I am following all the instructions given in my lockdown letter. We are using local butcher and greengrocer who deliver a ‘meat pack’ or ‘vegetable box’ and are great, so we won’t starve, but a supermarket slot would be wonderful.

I use Tesco deliveries all the year round and pay a monthly fee to cover all deliveries. Since this lock down started they have let me know that they have suspended my subscription but my deliveries will still be free!

I have just been lucky to get a recurring slot with Asda for every other Wednesday until 21st January 2021 which is when the annual delivery charge of £24 I paid for in January lapses. This charge is for mid week deliveries.

Morrison's meat box and their elderly and venerable list boxes have been good. Value and free delivery.

Aepgirl I too am 70 but have not been contacted by Waitrose. However - they do have a service called Waitrose Rapid. It is limited stock and I think you're only allowed a certain number of items and it's £5 but you get a delivery that day.

Local independents near me mainly seem to be offering free delivery. Ive just ordered a mixed veg and fruit box with flour, with free delivery

I can’t believe the people complaining about delivery charges. It costs the supermarkets a lot in overheads to provide deliveries. Please use a bit of imagination and appreciate the work involved . They are not charities. Also, food prices will inevitably increase. The UK has some of the cheapest food in the world and with the shortage of ‘pickers’ alongside increased demand, the outcome is clear. Meanwhile, as one who is on the shielded list, I just wish I could GET a delivery !

My wonderful daughter delivers my shopping every other week. The children won’t let us go out. Although DH did sneak down to the chemist for his prescription. My daughter queued for 1 1/2 hrs at 10.30pm at Boots to be told they didn’t have my tablets. I managed to get a Tesco delivery for 7th May by sitting up till 12 one night. I am adding to it until the last minute and stuff for my daughter. It cost £5. We have roast dinners on Sundays delivered from the local pub. I have ordered from Chemist on line and Lakeland. I am looking round at other on line co to order odd things from.

I've had one delivery from Sainsburys, and booked another, for Tues, yesterday, in middle of the day, cost £1. No bother to book either. Great service by a girl last time who behaved impeccably re social distancing. Great value for money.

If you consider that they have to take time to pack up your order , pay out costs of petrol and take on costs of general wear and tear and deliver to your door, then go back to base it is not unreasonable to expect to pay for that service.

My DH is a delivery driver for one of the large supermarkets. Several of his fellow drivers are off work to stay safe, leaving the rest of them to cover more and more deliveries in a shorter time. I do worry about him, and hope each day that the people receiving his deliveries understand why he has to leave the goods on their doorstep. His day starts at 5.30am so please give these chaps a thought.

He says it is awful knowing he is delivering to an elderly person on their own, and that they will struggle to lift the groceries into their homes without him being able to help as he would have previously.

As for the moaners and grumblers - they need to remember that he is just the delivery man - not the management!

No delivery charge from Waitrose, minimum spend £60 and quite a lot of delivery/click and collect dates available although I do not know how many were also available for the younger generation. I am not in the vulnerable category but they had my age somewhere in their records!

It will be interesting to see if there are any changes in delivery charges once some sort of normality arrives. I have heard that supermarkets actually lose or at best break even on deliveries given the costs involved, particularly when they cover quite a large area. We shall have to wait and see - hopefully not too long!

Living in a fairly rural spot I’m just relieved to find anyone who will deliver at all as supermarket slots are so hard to obtain. I have managed to get a Tesco slot for next week by staying up past midnight, (delivery charge was £6 I think) and a wholesale greengrocer has diversified and is doing ‘boxes’ for £25 delivered. I have my second of these coming next week. The first was excellent. I don’t begrudge delivery charges, particularly at the moment. Just glad to be able to stay out of the supermarket.

Not everyone should be running a charity now. We need businesses that can adapt and stay viable. And that means not running at a loss.

There will always be those who see an opportunity to make money

Thats not a bad thing necessarily.
The places that cover expenses enough to run a profit and look after their staff are the ones that can sustain their service without sacrificing employer ethics.

A few local places that initially started doing free deliveries have now totally shut.

I suppose I'm lucky that I got a Tesco delivery slot, although three weeks from order. Delivery charge is £3.50 - OK. I live alone, and the minimum order value is £40.00 which is difficult to reach without ordering more than I need, but I managed to get there with extras on tinned supplies and household products. Then I needed to add jar of spice to the order, and when I called the order up on the website, Tesco had deleted several items that had gone out of stock since ordering. If the have sold out in the meantime, nothing I can complain about, BUT what I am really furious about is that they have added a £4.00 charge as my order is now less than £40.00 because of things THEY have deleted!
I suppose I've now got to try and find some other items to add to the order to take it over the £40.00 again, and hope they don't delete them before my delivery.

I have been shopping for years with Tesco's paying for their delivery service. Can't get a slot for love nor money now and my subscription is going to run out in May with no means of renewing it. My student son also had a subscription for 6 months and he has been refunded his subscription and been told that he will not have to pay again until slots are more readily available. I feel very let down that I have not been treated the same as a long standing customer.
As a family, when somebody gets a slot anywhere, we give everyone a heads up and allow them to add to the order. That way the person with the order distributes and it saves everybody else having to go the shops. However, even with us all searching for slots, it is getting harder.

Although both OH and myself have underlying medical conditions we are able to do our own shopping, just once a week and observing all the distancing and hygiene advice. I flatly refuse to order food online although I have "experimented" and tried many times, unsuccessfull, to book "slots" with the intention of ordering for family.

Walking round our local supermarket, it's easy to see prices gradually creeping up, why??? Every week there's a few pence on everything and it's all the basics, we don't need the luxuries just now!

Applying a delivery charge is exploitation and disgustingly underhand!

What does annoy me too is those "needy " individuals with the "poor me" attitude who ride on everyone else's goodwill, receive the free food parcels locally donated, scrounge from the neighbours and offer no payment and complain when they see someone else have two Tesco deliveries within 8 days! Disgraceful!

I normally pay £6.99 a month for an anytime delivery with Tesco. They have stopped taking the monthly fee and refunded half of last months. I can still use the delivery service for free but haven’t bothered as I’ve been combining my walk with shopping at the local Sainsburys

Local Greengrocer: Free
Milkman: Free

rowyn
Re not remembering giving d.o.b to Waitrose ?
Nothing these days is sacred.There is not much we need to get out of our arm chair for when it comes to shopping and no doubt at some stage you may have been asked for your d.o.b when making an online purchase.
Not difficult for WR to have obtained this if they had some sort of connection with one of your purchases.