Gransnet forums


Help! Airydress returns

(32 Posts)
Ohmother Mon 24-Aug-20 17:50:42

Has anyone got a contact number for Airydress please? Their site area for returns is so complicated and I can’t find what I’m looking for to return their shoddy goods!

Seakay Fri 28-Aug-20 21:38:30

What is a snyde company? I Googled it but nothing came up

phoenix Sat 29-Aug-20 08:47:43

Well, I've just had an email saying they are processing my refund for £3.23. But I actually paid £10.11shock

So, I will battle on angry

An advert for them popped on on Facebook with some comment about thousands of happy customers, so I added a comment. They responded immediately.

Ohmother Sat 29-Aug-20 11:34:40

I’ve been sent a returns label and immediately sent the junk back. I asked for a paper proof of posting. They say they are deducting the return costs £3 from my £60 refund. Cheeky bgrs!!! There must be SOME law about sending shoddy goods/not as advertised and then deducting return costs!!

Ohmother Sat 29-Aug-20 11:42:26

‘ You'll also usually be asked to pay for return delivery, unless the seller doesn't say this in its T&Cs, or the goods were faulty.’. Martin’s Money Website. I believe the goods were not as advertised. Can I class that as faulty?

MerylStreep Sat 29-Aug-20 14:41:00

You must get rid of the idea that your dealing with a company that cares about Terms & Conditions when the truth is they don't give a flying @#*#

Desdemona Sat 29-Aug-20 17:35:37

I check Trustpilot before ordering clothes online now as I was ripped off recently by a similar company. The order took months to arrive, was really bad quality and I had no idea the clothes were coming from China.