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Marks and Spencer food return policy,question

(33 Posts)
Jane10 Tue 15-Sep-20 18:39:20

I've not returned food before as I only discovered a problem after opening it. However, when I've complained to customer services about eg a burst yoghurt or rotten piece of fruit discovered too late, they've always reimbursed me no questions asked.
A tin might be different. Why not just open it and use it? Fish is good for one.

GrannyGravy13 Tue 15-Sep-20 18:36:11

Typo *best by sorry

GrannyGravy13 Tue 15-Sep-20 18:35:33

They do take back foodstuffs if they are —off before use by/best buy dates.

suziewoozie Tue 15-Sep-20 17:58:33

I think it’s about the integrity of the chain - they have no way of knowing what’s happened to food once it’s been bought. It’s like pharmacists refusing to take back medicines - safety has to be everything.

NotSpaghetti Tue 15-Sep-20 17:53:39

Obviously, they do take clothing etc back.

MawB2 Tue 15-Sep-20 17:52:45

Quite right too - unless of course it is faulty

Riverwalk Tue 15-Sep-20 17:46:00

I would hope so!

infoman Tue 15-Sep-20 17:27:02

Bought a can of fish in error,
and tried to exchange it for some thing different.
Customer service desk said tha M and S do not take any food items back.
If this is their policy,fair enough,
but is that normal for M and S.