Gransnet forums

Chat

Registering Guarantees.

(8 Posts)
Calendargirl Fri 26-Mar-21 12:36:35

Ordered DH a new drill, arrived in two days, great service.

But the registering of the guarantee!

Usernames, passwords, serial numbers, model numbers. Why are the latter two so hard to find? The helpful guide seems to have them in a completely different place to the drill we received!

I gave up in the end, will have to get DS to show me as he has bought a similar model.

What I thought would be a quick five minute job!

confused

B9exchange Fri 26-Mar-21 23:01:05

I had the same problem with a camera, couldn't register the guarantee at all, eventually rang the company to be told that there was actually no need to register the guarantee, just keep the receipt, they only wanted my contact details to send me offers etc!

welbeck Sat 27-Mar-21 01:43:32

your tatutory rights do not depend upon any registering.
just keep proof of purchase date, eg receipt, or credit card.

welbeck Sat 27-Mar-21 01:43:55

statutory

CanadianGran Sat 27-Mar-21 02:21:37

I have occasionally registered a warrantee, and you are correct about the serial numbers being awkward sometimes.

I staple the receipt, and write the serial number on the manual, and file it away. We have one spot with all the manuals for appliances etc. Cleaning it out last year I found some for appliances that came with the house when we bought it over 30 years ago!

V3ra Sat 27-Mar-21 07:42:05

If ever a product is part of a safety recall, it helps if you've registered it.
I remember a big campaign a few years ago to modify certain tumble dryers that were prone to overheating.

Hetty58 Sat 27-Mar-21 07:46:47

I don't even bother. Life's too short, so if it goes wrong - I'll just buy another.

Calendargirl Sat 27-Mar-21 08:08:46

Canadian Gran

Yes, like you I write purchase date, serial number, model number etc on manual, but that requires finding the correct ones in the first place!

Hetty58

Would really annoy me if I couldn’t get a repair or replacement if entitled. Not everyone can afford to ‘just buy another’.