Tesco stopping letting customers have tray liners

Elderly Person "If you need any extra help when receiving your order at the door, please put this in the delivery notes when checking out your order on our website. If you're vulnerable, disabled or elderly, and you're not self-isolating, the driver can bring your shopping into your home if you ask them."

As Tesco put that in a reply to a customer, they expect the driver to give help when it has been asked for in the delivery note.

The frailty scale is an indicator, but it is a spectrum. For example, someone could have a situation where their situation has some things level 3, some level 4 and some level 5.

A score like 3 to 5 gives an indication if a doctor or nurse puts that in the patient's medical notes. The assessment can change from time to time depending upon events.

Elegran

*Elderly Person* "If you need any extra help when receiving your order at the door, please put this in the delivery notes when checking out your order on our website. If you're vulnerable, disabled or elderly, and you're not self-isolating, the driver can bring your shopping into your home if you ask them."

As Tesco put that in a reply to a customer, they expect the driver to give help when it has been asked for in the delivery note.

And many drivers read those notes and do exactly what is requested.

Before the pandemic one driver told me that he never reads the notes.

Tesco sets up the facility, customers can use it if they wish, notes are printed onto the driver's delivery schedule, but there is then the need for the driver to read them and act on them.

Well my drivers do so!

This thread could run and run .....

So do mine, Marydoll Perhaps a letter to the store manager praising those drivers who do help, could suggest that drivers who get a lot of praise might get some kind or recognition, or a bonus. The other side to that is mentioning those who are asked to help but refuse.

Elegran, I had a problem and had to phone Tesco's call centre in Dundee. I made a point of asking them to note how helpful the drivers have been.

A bit of praise is always a good thing to do, Marydoll It is far more effective than the same amount of criticism.

We make a point of thanking people that have helped us over the past year.

Tesco's have been fantastic here since the start of the pandemic. I've told them so.

Kate1949

Tesco's have been fantastic here since the start of the pandemic. I've told them so.

I too have written to them and thanked them.

Tesco did really well for me. They put me on the list for priority bookings even though I was not on the government's special list. Fortunately my issues are relatively minor, and I can do most things myself on a day by day basis, but from time to time there are things that I cannot do now, nothing to do with pandemic issues, for which I need to have help.

Everybody went down to one delivery per week and there was rationing. I eat a lot of rice and I normally have two types, but in summer 2020 I was needing a few of five different types. Shopping took a long time to get in, bags on the doorsteps, and down on the path, but I survived and did not need to call on the local support group that sprang up and was helping people, and I thanked them too for having been there if I had needed them when things looked very precarious with lots of unavailable items available and no substitutes for them too.

Yet when I got that circulated emsail with the following, I was alarmed.

> If your order is being delivered, we recommend having your own bags ready to pack into. If you’ve not got these at the door, don’t worry – there’s always time to grab them. If you’re vulnerable, disabled or elderly, your driver can still bring your shopping inside, but they won’t be able to enter your home if you’re currently self‐isolating.

I have never had them deliver into the house and I don't want them to do so in the pandemic and anyway there is nowhere to put the trays.

Yet that paragraph seems to me to be presuming that I am going to open the door and unload from trays while the driver is here. That is not going to happen.

Now this might all work out fine, if I put boxes on the doorstep and the delivery driver puts the grocery into the boxes.

That would seem more efficient because the "is not going to happen" scenario would need the driver to provide the placing of the trays one by one as the customer empties them and so the driver placing the grocery in the boxes would be quicker.

I feel that Tesco senior management implying that they are deciding and requiring that I open the door while the driver is here while a pandemic is still happening so that I get a delivery is way out of order.

I feel you are over thinking this problem Elderly Person. These things usually sort themselves out in the end.

I agree with kircubbin.

Why not wait until the shopping arrives, and ask the driver what he suggests you do? In my experience the majority of them are really helpful, and they will probably have been trained to deal with all eventualities. Sometimes things that we worry about can take on much greater importance in our minds than they need to, and they are often easier to sort out than we think.

* Why not wait until the shopping arrives, and ask the driver what he suggests you do?*

There you are. Excellent.

"Why not wait until the shopping arrives, and ask the driver what he suggests you do?"

But that deprives the OP of the pleasure of airing every detail of their reaction to hearing that Tesco are planning to discontinue the use of tray liners, and of laying out the logic of why he/she (for some reason I feel the poster is a man) finds that impossible to accept, along with the logistics of their current method of transferring items from the tray (and its liner) to the bags in which they can be carried through to the kitchen without coming within 2 metres of the deliveryman.

I think he's a man too.about 78,no kids.

Meanies ?

We must be careful not to be misandric, kircubbin

Just be grateful you don’t have Aldi delivering
www.youtube.com/watch?v=cFSjl9jMiGE

I've never had tray liners in my Tesco deliveries - the trays are put on my doorstep, I remove the goods into my own bags, the trays are taken away. The driver keeps his distance, he's wearing a mask, I'm wearing a mask. What's the problem?

Er..... read the thread ??

Lucca

Er..... read the thread ??

??

This is like Groundhog Day

I think it’s Victor Meldrew ( shielding)

Dear God in Govan, as my mother would say! What a lot of fuss.
I'm shielding, have multiple comorbidities, can't really lift anything. If I can manage my Tesco orders, anyone can.