I'm sure we've all had nightmare attempts at phoning and speaking to a real person at HMRC/DWP/DVLC/Utilities, etc. so just had to report a success story
I've just phoned HMRC with a query - to be honest didn't expect to get very far but was very pleasantly surprised. After a few minutes of music and requests for NI number, DOB, full name etc, then more music, a 'human bean' answered - was very helpful and sorted my tax codes out, all within about 15 minutes!
So all praise to the young lady in Liverpool who was very nice, friendly and on the ball.
Apparently working from home but going into the office 2 days a week
Water Pollution -“ A National Disgrace”? A case for renationalisation?