Well, it may be ridiculous, but this has been common for years. Most branches of banks have only the cash that is in the ATM and n either receive nor hand out either bank-notes or coins.
In some branches you can still hand in coins by putting them into the machine that counts them, but only if you have an account in that bank - not necessarily the branch but the banking firm.
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Bothered and Bewildered! !
(104 Posts)I went into MY bank, the HSBC and withdrew money from the cash point. I needed to exchange the notes for one and two pound coins. I walked towards the teller point and could hear shouting. It was an assistant trying to get my attention.
I said that I needed to exchange the note for coins.
I was promptly told, “the bank do not handle cash.”
“But you are a bank! My bank”
“But we do not handle money” said the assistant while looking at me as though I was the mad one!
“I need coins! You are a bank!”
“You can try the Post Office! she replied.
I had to keep my dignity in tact and not allow the temper rising in me to surface and leave the premises furious and bewildered.
I agree that it's silly I also would like to know what happens to the charity collecting tins. I used to have three in different locations for the Cystic Fibrosis Trust. They needed to be emptied and paid into Nat. West at least once a year.
AreWeThereYet
This made me laugh, in a sort of hysterical way.
Whats the point of a bank that doesn't deal with cash? Perhaps I'll move my account to the local butchers. They at least seem to understand customer service. I do get tired of people trying to push me into a lifestyle I don't want.
I found myself shouting this at a teller recently. With both our adult children front line health and care professionals with major health issues themselves, I was stressed already last year when I went in to pay my credit card, to be told it was 'not an essential transaction' and to do it online. The customer in front of me had also been told her transaction was not essential and had left. I was horrified to find myself in tears insisting the transaction was essential to me so they carried it out for me. The bank has been unable to give me a list of 'non essential transactions' in the 18 months since. I returned to paying via the automated phone service offered by the Credit Card Company in the meantime. When Covid restrictions were lifted, I once more tried to enlist the bank's assistance with paying my credit card. There ensued more resistance including an offer to take me outside and show me how to do it via the 'hole in the wall'. I walked out shouting that I felt I was being bullied into using online services against my will. Now the automated option is being withdrawn by the credit card company..... On another occasion I was being asked to verify that I had transferred money to my daughter's account by sending confidential, ID, documents including my bank statement and bank card details. The solicitor who had requested the verification was unable to read the statement no matter what format I used and suggested I asked the bank to send it. They refused but printed off a copy and suggested I took it to the library. The library staff obliged but the copy they sent to me went to the wrong email address....!!! Now all my details are floating in the ether somewhere. I do not do on line banking and have virtually stopped on line shopping altogether, there are so many scams and my credit company has introduced security measures which rely on excellent mobile network services which are virtually non existent where I live so that most on line transactions fail anyway. I have been with my bank for over half a century..... I feel stitched up like a turkey!!
Last weekend I asked the post office to change notes for coins and was told they 'were not allowed' to do so. There is no bank in the town either 
A tip. If you have bags of coins, try asking a local shop if they want them (for the appropriate notes, of course). I used to do this with the Butcher.
I think unfortunately they are all going that way, they want a cashless society so all transactions are traceable, for taxation purposes. Oh for the old days when we used cash and it didn’t bend and fly away when you open your purse.
I tried to exchange 5 x £10 notes for a £50 note as a present for friends’ 50th wedding anniversary. Tried 3 banks and the PO. Nothing doing! As stated before, I could have been money laundering.
I heard on a programme this morning that a lot of banks are going to be setting up hubs in post offices
In a little while there will be no charity collection boxes or be able to give the children a "penny" for a treat. Where do businesses deposit their takings nowadays, some do still take cash from customers?
4allweknow
In a little while there will be no charity collection boxes or be able to give the children a "penny" for a treat. Where do businesses deposit their takings nowadays, some do still take cash from customers?
Charities don't want odd cash donations; they want you to sign up to direct debits.
@seadragon I never trust ATM's on the street-I only use ones inside shops/banks or inside a shopping mall. I figure there's less chance that a skimmer has been fitted to it.
Our parking machines still take money. I wonder how the Council pays in the £1s and 50ps etc to the bank?
Yesterday I went into the village local to where I live to post a package, buy a couple of items and deposit a cheque, omg, what a palaver!
Only one person serving at the post office which is the main one in the area and attached to the sorting office, it took over an hour to get to the front of the queue.
Then I went across the road to the shop I needed to go to and there were signs on the doors saying their card payment system had gone down so they were only taking cash, fortunately, I only wanted 2 small items and had just enough cash to cover them (£1.32) in the car, the store was empty and there were crowds outside complaining that they couldn't get cash anywhere.
Finally, I went to the bank with my £5 cheque from a charity lottery win in hand, the ATM was broken so I had to go inside, again, only one person serving and it took 28 minutes to get served. I handed over my cheque and bank card saying is like to deposit it into my account and was asked for my driving licence to prove my identity, "I only want to deposit this cheque", they wouldn't do it without seeing the DL, then I had to put my card into the card reader (??) "I'm depositing a cheque, not withdrawing anything", you have to put the card in , we can't do the deposit without it (?), then I was told I had to put in my pin no (?) "I'M DEPOSITING, NOT WITHDRAWING!", but I was told I still have to do it. I asked how I would get on trying to deposit a cheque into my son's account and was told I wouldn't be allowed to do so because they would need all the security for him as it would be his account as well as my ID to do it.
So, all in all, something that should have been simple and take maybe 45 minutes from walking out of home to getting home again, was stressful and took well over 2.5hours!
A bank isn't a bank anymore. They are now bookshops.
I haven't been inside a bank since June when my branch closed..
You have all my sympathy.
Apparently the post office will accept cheques and cash deposits but as you say there's a long queue.
The world is becoming a strange place.
I don't think our DGC will know what High st shops are let alone banks.
A dystopian world awaits. 
I stopped banking with HSBC when they were fined $1.9 billion
for acting as the middleman for a Mexico. drug cartel.
I got put through the mill when I paid a smallish sum of money into DD’s account. I told the assistant not to make life difficult for anyone who wanted to pay money into my account!
Barclays have told charities and clubs that they will be charging £5 per month for their local accounts where fundraising money subscriptions etc are paid in.
I went into my local branch of Barclays a few weeks ago to pay some cash in, I asked how I could do this as I couldn't see any staff behind the counters, I was told I have to pay it in via the machines in the branch now as they have no staff who deal with cash deposits now. I was really surprised as if was a fair bit of money from selling my car.. the machine counted it accurately but it's not good for the staff is it.. soon be closing this branch I think..
It's a different world now and I suppose we have to accept it. Nothing stays the same for ever. That said I can't remember the last time I used cash. I don't mind personally as I think using a card is much easier. However I do appreciate that not everyone is happy with it.
Is it coincidence that an ad for the post office is at the top of the page of this post?
I can't see how people still manage without banking online. I've never had a problem with it for 30 odd years (there's no bank or post office around here) and I don't use cash at all, just pay with my card or phone. Maybe stop living in the past and get with the times?
Probably easier to actually rob the bank ? Boggles the mind
The world has gone mad....
Milest0ne 
I hate to he idea of losing our cash currency.
It keeps the cash flow local.
I have had Post Offices tell me that I cannot pay Cash into my (Bank) account, and one even refused a cheque! This despite my Bank insisting that you can pay in Cash & Cheques (as well as make withdrawals) at any Post Office, if you cannot get to a Bank Branch! Bank Branches don't open till at least 10.00am and often close at three in the afternoon - so how people who are working manage, I don't know.
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