Online shopping frustration

I use Tesco, but recently decided to give Asda another go, after several years away from them. Couldn`t remember my password, so made up another, was told I was already a customer, go ahead and shop. Tried to start shopping, was told they didn`t recognise my email address or password, so now back to square one!

We use Morrisons and never have a problem but several friends have told me of problems with Tesco.

This has happened twice, the first time I rang them and they said it was cancelled and I went shopping the next day.

The second time they said it was cancelled and my husband went because we needed things straight away. He was at the checkout when I rang to say it had just turned up 3 hours late. Bless him he did go and put the fresh and frozen back but abandoned the rest

Thanks for coming back Thoro give it another go, I had my Tesco order delivered earlier, nothing missing, no issues. Best of luck.

Just finished shopping!! Thanks for your replies- they said at the checkout the system had been down - at least it’s not just me!

That must be so frustrating! I've never had an issue like this with any of the grocery delivery services I've used for many years - Tesco, Sainsburys or Ocado. Unless Tesco delivery has really gone downhill lately, I think you've just been very unlucky, Thoro.

Just read that lots of people have had the same issue with Tesco and told it's a system error. Mine was ok on Thursday but I do click and collect. Did the delivery one when I had my bunion op. I did have an issue last year when I was overcharged. Phoned the helpline and it was an error and they were getting lots of calls about it. The chap refunded it all and I got several items free due to the error.

I think you were very unlucky. I’ve used mostly Tesco for nearly four years and never had this, I would contact them to complain, they answer the phone pretty quickly.

I think that’s just bad luck. I’d try again with a different supermarket.