Tesco receipts

Aren't substitutions charged at the same price as the item you originally ordered?

Reducing every price sounds weird, tho.

They charge the substitution price then give you back the difference - nothing is simple!

We gave up shopping online with Tesco's as there were often things that didn't work for us. We shop in store but my husband checks the bill scrupulously because they are a nightmare about displaying one price and charging another; it never seems to be in our favour! Using their vouchers for the online delivery service became so complex, it took nearly a year to sort out and I am still not sure we got there!

You are lucky if you can actually read a Tesco receipt.

They come out of the machine very faint, and I have questioned this with an assistant before.

Surely such a big concern can afford to put ink in their machines. I know it's probably not how it's done, but come on Tesco, give your customers a legible receipt. Other shops can manage to do so.

They do the same in Lidl with their app. Instead of just taking £10 off they take a bit off of each item. I trust it adds up to £10 as I can't be bothered to work it out!

Not online shopping but I noticed something naughty with Morrisons. They have a clearance shelf in our store with individually priced reduce this week there was a four pack of lager reduced to £3. It wasn’t until I got home and glanced at the receipt as I was unpacking that I realised I’d been charged full price even though the reduced sticker was clearly visible. Definitely pays to check before you leave the store. Also an issue in Morrisons is the pricing shown on the shelves and I’ve caught them out a few times. A recent example was an offer on crisps shown on the shelf sticker. I put a couple of bags in my trolley and when I got to the checkout I checked with the operator about the offer. She ran the bags over the scanner and they came up as full price - when an assistant went to check, the brand stacked on that shelf wasn’t the brand on offer. I can’t decide whether these are genuine mistakes or intended to mislead the shopper.

Pittcity

They do the same in Lidl with their app. Instead of just taking £10 off they take a bit off of each item. I trust it adds up to £10 as I can't be bothered to work it out!

I notice they’ve started to do this at Sainsburys online. I haven’t shopped with them for ages until last weekend and had vouchers, which were normally deducted as a whole and then the total given. Now the reduction is shown against individual items to the value of the vouchers - they also do it with items on offer. I had one substitution and I believe it was charged at full price - couldn’t see a reduction to account for it anywhere on the bill. I think they do it to bamboozle you TBH. I also find EE mobile bills confusing as they charge a proportion in advance - takes a while to get used to and makes it harder to challenge them when something is amiss.

Tizliz

I have always found Tesco’s receipts for online shopping confusing but yesterday they excelled themselves. I used some of my vouchers to pay - about 60% of the cost. The receipt showed every item reduced by 60%. The real confusion came on a substitution of something that was on special offer. I purchased a bottle of whisky reduced from £35 to £26, it was replaced with a bottle priced at £36 - the difference should have been £10, but it was £4 ish. However the total of my bill seemed about right. When I asked for an explanation they said sorry they had worked it out wrong and gave me 35p back.

I have no idea if the rest of my bill was right as I lost the will to live at this point.

So perhaps they would have charged you 40% of the £26, but instead charged you 40% of the £36, so then gave you back the £4, as that is the difference of the two scaled down prices, as £4 is 40% of the £10..

If that were so, then the total you got charged would be right.

Why they gave you 35p though does not fit into that.

The online receipts go crazy in what is written, (though what is charged works out), if one has ordered more than one unit of something and they have available at least one but not all of the quantity that one has ordered and they substitute.

For example, order 10 of A and they have 7, and send them, and also send 3 of B as a substitution (as requested).

That tends to be listed as

10 A substituted with 1 B.

Then later it says under the rest of the shopping,

7 A

Sometimes with something like

Was £1.20 Now £3.60

Yes, I know, but it does!

When the shopping arrives there are 7 A and 3 B, as there should be, it is just that the receipt is crazy.

Though the online receipts are good as they give me advance notice of any substitutions and thus makes it easier for me to make a decision whether to refuse a substitution if I want to do that.

So perhaps they would have charged you 40% of the £26, but instead charged you 40% of the £36, so then gave you back the £4, as that is the difference of the two scaled down prices, as £4 is 40% of the £10. star dreamer

It is wrong you need a degree in mathematics to work it out. Can see the logic now, thanks.

I was still cross with them for taking £36 off my debit card for my delivery saver which I had already paid for with vouchers.

I am sure they make it difficult so you don’t complain. At least you can WhatsApp them now, it was annoying when they closed their email. If they make it difficult to contact them then you are not going to bother for small errors.

I used to work in Tesco and their payslips were incredibly confusing , deliberately I'm sure.
I helped a few people who didn't know if they had got the right pay or not.
So now Tesco (& others) are trying the same technique on customers.