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New bank card details given out without permission

(10 Posts)
Honeysuckleberries Wed 17-Aug-22 12:52:16

My bank card has ended and a new one issued but today I get an email from my phone provider saying don’t worry the bank has given them the new details!

I’m feeling annoyed and violated that the bank can tell my new details to companies without my permission. I know it’s saved me a job but it’s my information and I now feel that they can tell anyone they like, whenever they like. What else isn’t secured?

No point complaining either as apparently it’s a thing they are legally allowed to do.

Germanshepherdsmum Wed 17-Aug-22 12:55:54

I found that PayPal already had my new card details when I went to update them.

toscalily Wed 17-Aug-22 13:00:23

Are you sure that the email from the phone provider is authentic and not a scam? All the cards I have received when they have expired required activating.

GrannyGravy13 Wed 17-Aug-22 13:03:03

I have always had to activate any new bank cards (credit or debit) along with updating any online shops/services that the cards were lodged on.

Never heard of a bank updating customer information to a third party.

welbeck Wed 17-Aug-22 13:05:05

is this part of online banking, linked to using your smartphone as credit/debit card to scan for payment etc.

Oopsadaisy1 Wed 17-Aug-22 13:13:12

I always have to update mine manually on various websites, when mine expire.

Blossoming Wed 17-Aug-22 13:34:28

It’s perfectly legal. Automatic Billing Updater is run by Mastercard, and Visa Account Updater is Visa's version. Both work in very similar ways.

When your bank sends you a new card it tells Mastercard or Visa who update a database which participating merchants can use to update the details they have.

welbeck Wed 17-Aug-22 13:35:55

but smartphone is different from websites, isn't it?
the way it can be used to scan for payment when getting on buses, paying in shops etc. and uber.
i don't know, i don't have smartphone, but i see people doing it, so i assume there must be a tie up between them. and you wouldn't want there to be a gap, and be stuck at an unmanned terminus late at night.

Teacheranne Wed 17-Aug-22 13:40:26

Thinking about it, I don’t remember having to tell the companies I have direct debits with the new card details when my bank card expired but I assume that is because they only need bank account and sort card to set up DD. when my credit card was renewed recently I had to tell quite a number of companies where my card was registered, such as Amazon, local taxi firm, Tesco online groceries.

It might be the payment to the phone company is through a direct debit?

Teacheranne Wed 17-Aug-22 13:44:01

welbeck

but smartphone is different from websites, isn't it?
the way it can be used to scan for payment when getting on buses, paying in shops etc. and uber.
i don't know, i don't have smartphone, but i see people doing it, so i assume there must be a tie up between them. and you wouldn't want there to be a gap, and be stuck at an unmanned terminus late at night.

I use Apple Wallet on my iPhone and have both my credit card and debit card set up there. I did have to update my new credit card when I got it as it requires the long card number, expiry date and cvc number in order to work. The details are not shown on the phone though.

I prefer it now as my phone needs facial recognition to use it so no one can steal my phone and use my credit card.