What would you have done?

The holier than thou brigade are out in force. I have been overcharged in supermarkets on many occasions (accidentally I am sure) but not enough to bother contacting them. It works both ways.

Fiona44

Gabrielle56. Unsolicited Goods and Services Act 1971
I rarely post, due to nasty comments that appear in perfectly normal "conversations", but your sarky reply to a person trying to help prompted me to do so.

Me too. Just no need for that attitude.

I would have grabbed it with both hands. Tesco are making giant profits. You are NOT stealing. Wish that happened to me.

I don't think anyone would be 'robbed'. If I order something and it's not in the order, I tell the driver and he refunds me if I've been charged. If I only realise later, I tell the supermarket by phone and they refund me.

@Rosie51. I've had the same thing with Sainsbry-one egg broken in a box of 6 and they refund me and I get to keep the other 5.

"I emailed to say I had them and if they were local to me I would deliver to whoever may have been expecting the items!"
They're not allowed to give out other customer's details. I had a pack of lavender plants delivered last year, that had my address but someone else's name on it. I offered to drop them off, but they said they weren't allowed to tell me who they were for. So I got 3 free plants!

grandetanteJE65 I’m another who finds your comment *thieving or receiving stolen goods” offensive.
In my case, the excess goods were mixed in with my delivery in four separate trays. I instantly realised something was wrong as I knew I hadn’t ordered enough to need four trays.
Before I could say anything, the driver told me there’d been quite a few errors made that day (new staff perhaps?) and I wasn’t the only beneficiary.
I agree that errors like these might contribute to increased prices but so would having to pay staff to correct the errors before the goods left the store and might I suppose lead to late deliveries.
I, in no way, perceive what I and others did as wrong in keeping these excess goods as we were told to by the individual drivers.

Rosie, there were no perishables in the order. If they had refused to take it, I would have taken it to the food bank.

So even if thieving or receiving stolen goods does not bother you grandtanteJE65 That's a very offensive post. Will you not take note of those with knowledge of how supermarkets operate, who have posted that the supermarkets invariably say to keep items delivered by mistake. They cannot resell food that has left the store, it has to be binned. Anyone who finds items missing from their order, will always be refunded for those items. The driver does indeed have the authority to say keep the items. When my delivery had broken eggs in the carton he immediately authorised a refund and asked could I use the remaining 3 unbroken eggs because they would be going to landfill if he took them back.

Marydoll the driver came back and took the order but I can 100% guarantee it wasn't redelivered to its intended owner. Health and safety absolutely would forbid that. It will have been binned. (My son worked in the industry, and ran the systems for deliveries)

So, grandtanteJE, what do you suggest? The driver won't take the items back under these cirumstances, the company won't accept the goods back, so should the OP just bin them instead? Isn't it better that someone benefits from them rather than them just going to waste?

So even if thieving or receiving stolen goods does not bother you.

I find that remark offensive. Twice I have tried to return extra goods to Tesco and have been told, once fresh food has been delivered to you, for health and safety reasons, Tesco cannot take it back.

The time of the driver to return to pick up the goods, fuel and the admin involved cost money, so Tesco's policy is to allow the customer to keep the goods.

On one occasion, the driver did come back, because there was a large amount, destined for a customer and I insisted.

I am rather shocked that so many of you think the OP should just have kept the wine.

No company is going to avoid mistakes if they are never told that they made them.

The driver probably does not have the standing in the firm that gives him the right to say OP should have kept them, and when the person who did order them, if such a person exists, complains that they were missing from her order, obviously the driver is not likely to say "Oh I told Mrs. N. just to keep them, as they were in her order."

Another point leaps to mind: whose account were these bottles of wine charged to?

If OP has to pay for them then she decides whether to accept and pay for them, or whether to demand that the price be deducted from her bill and the goods returned.

To me OP is right in saying it would be dishonest to keep them, which presumably means they were not on her bill. Keeping or using stolen goods is a legal offence, as is actually stealing them.

Surely you can see that if we all just kept things sent to us by mistake, the price of goods would rise, as the companies concerned are being cheated of the price of these goods?

So even if thieving or receiving stolen goods does not bother you, common sense should dictate that you don't keep something sent to you by mistake.

A similar thing happened to me but it was two bottles of coca cola. The driver told me to keep them so I did. I gave them to someone who had children as I wouldnt drink them.

Thank you for all your comments. I was so interested to read them. It does sound as though this happens frequently and yet it’s the first time it has happened to me. I realise I could have kept the wine but am still pleased that I didn’t. I just don’t feel comfortable about taking something I haven’t paid for. For some strange reason because it’s alcohol I feel even more strongly about it.

Gabrielle56. Unsolicited Goods and Services Act 1971
I rarely post, due to nasty comments that appear in perfectly normal "conversations", but your sarky reply to a person trying to help prompted me to do so.

I had a bottle of gin delivered with online order, it's the second time this has happened! I wasn't there when the delivery arrived so didn't realise until a few days later. I telephoned the shop and they just told me to keep it and enjoy.

I've had extra things in my Asda shop before and have been told to keep them. But I've also had the opposite happen-things missing and because I rush to pack the bags at the door, don't notice until later. They always reimburse when this happens but makes me wonder if they might think I'm trying it on, particularly the one time there was quite a number of things missing. On that occasion they came back next day with a replacement order of the missing items, practically a whole crateful

You just made more work for the delivery man. Next time think of this.

I had a microwave delivered from John Lewis. It had a minor fault and they replaced it immediately and left me with the original. My son has been using it to death for many years now. He didn't care about the lack of a bleeper!

I prefer to be honest but I expect I would have caved in and kept them, rather than cause a problem for the driver. He may well have found another customer along the route who would happily have taken them, OP - in fact I'm sure he would.

I know someone who would have taken them with no guilt whatsoever and boast about it too. It sort of sticks in the craw a bit, doesn't it?

Don't you just luuuurve barrack room lawyers and amateur cops!

I've been told the same both by the delivery driver and in the days when things came in carrier bags by the customer service centre. I find Tesco very good at dealing with the odd mistake. The other week the driver went off with my frozen stuff still on the van. When I called customer services they took as list of what was missing and s as I'd they would refund me the cost and delivery charge and to reorder. They actually refunded me for my whole shop.

Last Year I got someone else's Christmas dinner, obviously someone on their own. I phoned Tesco and the driver came back for it, as that person would have had no Christmas dinner.

We once had a crate of beer from Tesco, one was burst in the box. Tesco refunded the whole £14, despite insisting only one was burst! That's their policy.

Like others have said, you could have donated the wine to charity.

Many years ago when I was claiming unemployment benefit we were sent a giro fortnightly. I received one on the Thursday but the following Thursday I received another one.
I went into the office
A lovely lady told me it would take her hours to sort this out ( pre internet) she told me to say no more and keep it.

The best freebie we ever had was a satellite phone ( in 2004)
We lived abroad but kept a flat in the uk. We believe someone was using that address to have goods delivered.

Covid of course, not Brest.

i order items from wilko as i do not have one near me, courier came and the small box was mine but also gave me a very large box, i said it was not mine and to take it back but all i got was it's your name on it so it's your's, i called wilko but i was going into hospital next day and no idea when i would be back. i got back two weeks later to a message on the answer machine to say just keep the box, i gave assorted things to neighbours who had pets and gift sets and cleaning products to the foodbank. i was given a bag of frozen items in my asda order that i did not order and they asked me to keep them in the freezer until my next order, they never did pick them up, it was more than £20 worth of items, i gave them to a neighbour with children who would use them.