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Beauty Curve - poor customer service

(10 Posts)
Opal Mon 30-Jan-23 13:28:58

Warning - please do NOT order from this website. I placed an order for 2 swimsuits, which took 2 weeks to arrive, and decided to return them. However, there is no return address or telephone number on the website, only an email address. So I emailed - no response. I have now checked the website out on Google, and there have been numerous reports of poor customer service and no response to emails. Wished I'd checked it out before I ordered! The website has a .co.uk address, so I assumed they were based here, but apparently not. Please be warned, don't order from them. I'm going to take the issue up with my bank and trading standards.

Happygirl79 Mon 30-Jan-23 14:16:53

Thank you for the warning

Germanshepherdsmum Mon 30-Jan-23 14:31:05

If you look at the T&Cs you will see they’re a French company as your contact with them is governed by French law. Some of their T&Cs would be deemed unfair, indeed totally unacceptable, under English law. Any company can set up a website with a ‘.co.uk’ suffix - never assume it means they’re based in the UK. If they don’t reply to your email, which they say they will do in 3 business days, see if you can get a refund from your bank or credit card company.

azeemseo Fri 07-Jun-24 18:40:31

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azeemseo Fri 07-Jun-24 18:41:14

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NannyJan53 Fri 07-Jun-24 18:44:18

Reported

petra Fri 07-Jun-24 19:04:30

ScamAdvisor were reporting on this company 2 years ago.
Uk trading standards or Citizens Advice can’t help you.

Esmay Sat 08-Jun-24 09:29:32

Thank you for the warning .

I looked at the swimwear and was tempted .

I think that the M and S swimwear this year is really attractive .

A few years ago , I bought a swimsuit from Bon Marche and it was admired .

I'm a big girl and shop for basics in Yours .
I haven't bought any swimwear , but they look good .

When feeling shy about my awful body : I have my Muslim swimsuits bought from Amazon !

BlueBelle Sat 08-Jun-24 10:14:37

I bought a lovely one from Peacocks in their sale last year
Decathalon is a good online shop I ve had a nice one from them too
Always always read reviews before buying of a new to you firm

Astitchintime Sat 08-Jun-24 10:18:47

I also got caught out when ordering from a company with .co.uk thinking they would be from the U.K. but the items were despatched from Germany and took ages to arrive.