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Beauty Curve - poor customer service

(10 Posts)
Astitchintime Sat 08-Jun-24 10:18:47

I also got caught out when ordering from a company with .co.uk thinking they would be from the U.K. but the items were despatched from Germany and took ages to arrive.

BlueBelle Sat 08-Jun-24 10:14:37

I bought a lovely one from Peacocks in their sale last year
Decathalon is a good online shop I ve had a nice one from them too
Always always read reviews before buying of a new to you firm

Esmay Sat 08-Jun-24 09:29:32

Thank you for the warning .

I looked at the swimwear and was tempted .

I think that the M and S swimwear this year is really attractive .

A few years ago , I bought a swimsuit from Bon Marche and it was admired .

I'm a big girl and shop for basics in Yours .
I haven't bought any swimwear , but they look good .

When feeling shy about my awful body : I have my Muslim swimsuits bought from Amazon !

petra Fri 07-Jun-24 19:04:30

ScamAdvisor were reporting on this company 2 years ago.
Uk trading standards or Citizens Advice can’t help you.

NannyJan53 Fri 07-Jun-24 18:44:18

Reported

azeemseo Fri 07-Jun-24 18:41:14

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azeemseo Fri 07-Jun-24 18:40:31

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Germanshepherdsmum Mon 30-Jan-23 14:31:05

If you look at the T&Cs you will see they’re a French company as your contact with them is governed by French law. Some of their T&Cs would be deemed unfair, indeed totally unacceptable, under English law. Any company can set up a website with a ‘.co.uk’ suffix - never assume it means they’re based in the UK. If they don’t reply to your email, which they say they will do in 3 business days, see if you can get a refund from your bank or credit card company.

Happygirl79 Mon 30-Jan-23 14:16:53

Thank you for the warning

Opal Mon 30-Jan-23 13:28:58

Warning - please do NOT order from this website. I placed an order for 2 swimsuits, which took 2 weeks to arrive, and decided to return them. However, there is no return address or telephone number on the website, only an email address. So I emailed - no response. I have now checked the website out on Google, and there have been numerous reports of poor customer service and no response to emails. Wished I'd checked it out before I ordered! The website has a .co.uk address, so I assumed they were based here, but apparently not. Please be warned, don't order from them. I'm going to take the issue up with my bank and trading standards.