Be Warned about this disgusting company! Prestige Flowers!

SillyNanny321 if you do a Google search for a florist in the town you want the flowers delivered to, they may very well have a website with examples of the arrangements they offer.

BlueBelle it seems you do or did use online companies from your previous posts on this thread, but suddenly you change to use the local florist to preserve the high street. Do you have categories of goods that are permitted to be bought online and others that mustn't be? People use online or physical shops for very real reasons and nobody needs to justify their decision either way.

BlueBelle I used to use local shops till disability hit & I now cannot get to a florist! There is no local one so would have to go into Town on a bus. At the moment impossible! If trying to order by phone what is available cannot be seen! So not putting a local shop out of business just using what is practical for me! Wish there was an easier way! Just want to warn people away from Prestige Flowers who have taken £50 from me & sent dead flowers!

Use local florists you are helping to put the high street shops out of business which you will then complain about no High Street any more

When I had a problem with a delivery from Bloom&Wild their customer service was second to none. They offered a replacement couriered delivery the very next day. When I explained that a letterbox delivery in a couple of days was preferable they threw in extras as compensation and insisted I let them know if that was acceptable.

I forgot that I've ordered from Bunches as well as Flying Flowers - both were very good .

I can't fault them .

I have used Prestige many times, without any problems, so I am quite surprised to hear of this poor service.

However, I haven't used them since Lockdown and try now, where possble to use our local florist for family deliveries. When my daughter's wedding was cancelled the day lockdown started, he left a huge bouquet on my doorstep to soften the disappointment.

I always always phone a local florist (to the person I am sending to) and get flowers delivered from them, I’ve never been disappointed.
Why go to the big companies When local shops are struggling?

I now prefer to buy British flowers to be honest.

I also have had poor experiences with bloom and wild.

I had a terrible present for my daughter from Bloom and wild dragonfly and would never chance them again
I prefer to ring a florist local to the receiver now, as I think the postal flowers are very hit and miss

Companies hate being outed on Twitter, if you have an account, SillyNanny321.

I’ve used Bunches for many years and find them excellent.

www.bunches.co.uk/

Yes I get Freddie’s Flowers every fortnight and my DD buys me a monthly subscription from Bloom and Wild. They are both excellent!

Freddie’s Flowers are great - and you can speak to a real person if you ever need to. Not cheap but fabulous and I’ve often used them for presents; people are always delighted to receive them.

It's so disappointing when a company doesn't fulfil an order.
I've ordered from Flying Flowers and they've been very good .

I find Interflora a little patchy .

I'm reeling from the shock of having poor service from Marks and Spencers at the moment .

A friend , who works in retail is furious with their treatment of her mother .

She took her complaint to the top and spoke to six managers .

One of their assistants was rude and dismissive when she took my order . It was the second time in two weeks only this time she replicated one item and didn't order another .

No apology from M and S .

Another friend had a similar experience with the same assistant on several occasions .

It would never have happened before .

I often send flowers ordered on the Internet and this Company is the worst one I have ever used,M&S have always proved to be the best in my experience.

My son is investigating ways we can try. Let you know if we find one. Seems this has been done to very many people from replies I have had!

Yes Hetty58! Posted on Facebook, Next Door as well as on here!

Can't you claim against Royal Mail, as they obviously failed to deliver them?

report them to bbc rip off britain email [email protected]

I know this is shutting the gate after etc but I always check reviews before ordering anything off a new firm

SillyNanny321

Unfortunately I made the mistake of paying on my debit card! Stupid I know now! Not being able to get my money back is why I have posted on GN & Social Media to try to make anyone thinking of using Prestige not to take the chance! Since starting this have found many others in the same boat! Hopefully as my friend said Karma will get them soon!

You may be able to do a Chargeback from your Debit Card provider. I’m not sure how one goes about it, but an internet search is bound to help!

Have you outed them on Facebook?

Unfortunately I made the mistake of paying on my debit card! Stupid I know now! Not being able to get my money back is why I have posted on GN & Social Media to try to make anyone thinking of using Prestige not to take the chance! Since starting this have found many others in the same boat! Hopefully as my friend said Karma will get them soon!

You’re not alone.

www.complaintsboard.com/prestige-flowers-b126876