Large supermarkets and customer care

Leave a review on trust pilot usually gets a response

I've had no problem with either Tesco or Waitrose refunding for something either on the date or not suitable.

If I'm unhappy with a substitution they usually say keep the item and they refund the price anyway.

FarNorth

My DD recently phoned Tesco about mouldy fruit and a wrong item in her delivery.
Got through quickly & helpful staff provided refund promptly.

I just saw this on Facebook, tho.

👏👏👏

easybee
Have you tried an online company called Resolver? It’s free to use.

I have a weekly delivery from Asda and it's easy to request a refund on their website. You just go to your orders and there will be an option to request a refund for 3 days after delivery.

I made a complaint to Tesco recently about customer service, after dealing with a rude female sales assistant and a flippant young man who assured me he was one of the managers. It took me a great deal of time and effort (eventually phoning Tesco's Head Office) to obtain the name of the store manager. I emailed him two weeks ago and am still awaiting a reply. Apparently Tesco's staff are so busy helping their customers in the store it is impossible to speak to them and there is no facility for making a complaint.
I now shop elsewhere.

I hate having to deal with Sainsbury delivery - especially "quality" problems. I don't type very quickly and you have to have endless twitter conversations where they never take what upu are saying on board.

Ocado on the other hand are fantastic and easy.

Waitrose have become annoying and question everything now so you have to take photos of an avocado for instance and can't just compost it!
If it's something in a packet and you've binned the packet before you noticed (eg, you have tipped the strawberries or salad bag into a seive and binned the pack) you can guarantee they want that too.

fancythat - I've spent ages looking for a number for ASOS!

My son delivers for Tesco and is often sorting out returns and refunds for customers.

I mainly use Tesco for delivery, on the rare occasion there’s a problem it has been resolved very satisfactorily.
I’ve used Asda and Sainsbury’s on occasion with no issues.
I have also dealt in the last year with a well know bike/car parts chain who were anything but responsive until a Facebook post on their page prompted a swift response.
Twitter or Facebook being in the public domain normally provoke action.

Fancythat I've noticed that too. I had it with a delivery company and something else too

so who was it, OP ?

My original point still stands.

I never said they couldnt be tracked down.

Sorry, I am not being clear.

I meant that complaints have risen [in the last year I think] in finance, medical and insurance.

As regards the reply to you above
see the thread recently by karmalady about John Le wis, and read others' experiences there.
I myself have had a problem with a company. Cant remember who off the top of my head. Think it was an electric company.

Unless something is on the dark web there’s literally nobody/ company you can’t track down. It might take some time, but you can.

Bit vague there, Fancythat

Fancythat
Please name them.

Finance, medical, insurance.

Dont know about supermarkets.

MerylStreep

fancythat

I read recently, not sure if on GN or not, that a lot of companies are just not interested in Customer Care any more.

I don’t know where you read that but it’s totally untrue.
Customer care is vitally important to good companies.
Why do you think you’re always asked to fill in a survey after buying something?

There are an increasing number of companies who somewhat hide their tel numbers and addresses of who to complain to.

Morrisons have always been very good if I’ve had a problem, money has been refunded straight away.
Recently a bottle of milk had spilt over the carrier bag full of tinned beans and other items, the driver refunded me the cost of the milk and all of the costs of the other goods, told me to keep it all, I washed it all down, decanted the milk into a large jug.
This wasn’t the first time that I’ve had a problem and the driver has been able to sort it out with a call to his office.

I agree re Tesco. They are great. I had the misfortune to order from Asda recently. They were hopeless and unhelpful.

Always found Tesco Customer Care very helpful if we have had a problem with our delivery.

fancythat

I read recently, not sure if on GN or not, that a lot of companies are just not interested in Customer Care any more.

I don’t know where you read that but it’s totally untrue.
Customer care is vitally important to good companies.
Why do you think you’re always asked to fill in a survey after buying something?

It's so simple with Ocado - on the rare occasion I have a problem you just go to 'request refund' give the reason, crappy avocados in my case, and Bob's your uncle within days the money is back in your account.

No phoning, no faff.