Alison Rose Nat West

Cossy, you are right ; I do not move in circles where people use language like that.
There is nothing clever in using it and those who choose to do simply show how ignorant they are.

Primrose53

Dickens

Diggingdoris

I worked for a bank for 30 years and it is drummed into you that data protection covers customer confidentiality and any breach is a stackable offence. She should have known better!

In the 60s and 70s I worked for a number of banks as a 'temp' in the back office.

Initially 'vetted' by the temp-agency, I then had to sign a confidentiality-agreement with each bank at the beginning of each booking. Included was a clause which prevented me from even talking about anything relating to the bank's business and not disclosing the name or names of any of their customers.

Some were occasionally fairly high-profile individuals, and to this day - even though one or two are now dead, I've 'honoured' the agreement and never talked about them or identified them, even to family!

It's such a basic principle. Even a minor office minion like me (£16 per hour in the 70s) understands it. .

Do you mean £16 a week? 😱

... No - per hour, in the late 70s.

Temps did not get holiday pay or sick pay, so the rate was higher. I'd also worked for this particular agency for many years and was prepared to go anywhere in London at the drop of a hat. They made me what was then called a 'gold-star' temp (there were two of us), and that was the rate!

Dickens

Diggingdoris

I worked for a bank for 30 years and it is drummed into you that data protection covers customer confidentiality and any breach is a stackable offence. She should have known better!

In the 60s and 70s I worked for a number of banks as a 'temp' in the back office.

Initially 'vetted' by the temp-agency, I then had to sign a confidentiality-agreement with each bank at the beginning of each booking. Included was a clause which prevented me from even talking about anything relating to the bank's business and not disclosing the name or names of any of their customers.

Some were occasionally fairly high-profile individuals, and to this day - even though one or two are now dead, I've 'honoured' the agreement and never talked about them or identified them, even to family!

It's such a basic principle. Even a minor office minion like me (£16 per hour in the 70s) understands it. .

Do you mean £16 a week? 😱

Diggingdoris

I worked for a bank for 30 years and it is drummed into you that data protection covers customer confidentiality and any breach is a stackable offence. She should have known better!

In the 60s and 70s I worked for a number of banks as a 'temp' in the back office.

Initially 'vetted' by the temp-agency, I then had to sign a confidentiality-agreement with each bank at the beginning of each booking. Included was a clause which prevented me from even talking about anything relating to the bank's business and not disclosing the name or names of any of their customers.

Some were occasionally fairly high-profile individuals, and to this day - even though one or two are now dead, I've 'honoured' the agreement and never talked about them or identified them, even to family!

It's such a basic principle. Even a minor office minion like me (£16 per hour in the 70s) understands it. .

Nannashirlz

So you don’t have a problem with someone in the bank discussing your account with everyone I’m guessing. She broke the rules of course she should have been sacked 🤣 anybody else would have been

I haven't disputed that she should have been sacked.

Diggingdoris

I worked for a bank for 30 years and it is drummed into you that data protection covers customer confidentiality and any breach is a stackable offence. She should have known better!

I am sure she knew that but it must be that such is her dislike of Farage that ethics and judgement flew out of the window. She probably thought, in her self-righteous arrogance, that everyone would applaud her but it has backfired on her.

I worked for a bank for 30 years and it is drummed into you that data protection covers customer confidentiality and any breach is a stackable offence. She should have known better!

Everyone who works in banking knows they are not to speak to journalists full stop. To discuss a high profile account with BBC Business Editor was daft beyond belief and would lead to dismissal at whatever level.

So you don’t have a problem with someone in the bank discussing your account with everyone I’m guessing. She broke the rules of course she should have been sacked 🤣 anybody else would have been

tickingbird

Cossy

Primrose53 Disgusting language…. Really… At least you made me smile, which is more than Farage ever has grin

He’s made an awful lot of people cry and stamp their outraged feet though and that makes me smile

Me too! 😁

She (quite rightly) went before she was pushed. Confidentiality/privacy is obviously something she has never heard of.

Cossy

Primrose53 Disgusting language…. Really… At least you made me smile, which is more than Farage ever has grin

He’s made an awful lot of people cry and stamp their outraged feet though and that makes me smile

Primrose53 Disgusting language…. Really… At least you made me smile, which is more than Farage ever has

Alison Rose needed to go end of. Any underling performing such a breach of confidentiality would have been dismissed for gross misconduct! Anyone who backed her should equally have gone - what she did is indefensible. Would you like your bank details leaked to the media? No? Thought not!

Rose had to go - she clearly broke client confidentiality. Coutts and NatWest handled this badly. That awful man has been given a megaphone and is back in the public eye to spread his rubbish ideas. That said, a bank account must be a right for all given the problems caused by not having one.

DH worked at the Bank of England in the 1970’s and had an account with Coutts as a perk. A colleague went one penny overdrawn and was hauled over the coals for it. Most of them then closed their accounts and moved their money elsewhere.

Coutts have always been fussy about who can bank with them. Typically people of high net worth bank with them and I can understand them not wanting customers who appear to make the bank less ethical since some people base their investment decisions on whether or not the company is "ethical".
IMO they're perfectly withi their rights to ask a customer to move their account, but Ms Rose broke all the rules of confidentiality and cannot stay in post. If it had been a remark which she made off the record which had subsequently been published she could maybe be forgiven, but apparently the journalist checked with her that it would be OK to publish the information.

Good grief, I’m utterly staggered by those of you who feel “bellend” is foul disgusting language !! You’ve clearly never worked in an all male environment or listened to the way people in their 20’s & 30’s speak! I’m pretty sure this description was extremely tame compared to how many of us actually feel about Farage, and indeed many of our Cabinet members and other MPs ! Doesn’t mean what happened to him was right, but it also doesn’t change what an odious self serving hypocrite this man truly is !

It’s my understanding of the situation that 1) this CEO spoke to the BBC without board authority, so they do not need to resign as well, 2) Farage’s current financial situation was ALSO a factor, he’d settled a mortgage he had with them therefore cash on account dipped below the threshold 3) Farage was not the only client to have a “dossier” held 4) in this particular situation Farage is the victim.

IMO he’s thoroughly enjoying playing the injured party and is milking it ! I cannot give my opinion of him on here as some of you will be highly offended !

You can’t name your customers publicly if you are involved with banking. No matter who they are and of course she should resign. She will have harmed the whole image of that bank and all the rest of them to boot. I looked up the controversial phrase ( British slang apparently ),I hadn’t heard it before and what’s more I’d be happy not to hear it again.

Yes am aware of that growstuff

Also aware that son of KGB agent - Lebedev - is in full support of Farage.

So that’s ok then😄

Cossy

I’m sad she’s resigned, she worked her through to a very high position and this is to be applauded, however, having manage to reach this pinnacle she broke GDPR in a huge way and sadly has not only damaged NW but sent other banks into a bit of a scurry checking their processes are watertight.

Think she did the right thing both apologising and resigning

Ah well! At least the owner of GBNews has made millions from shorting NatWest shares.

Freya I've read the lengthy document he received from Coutts and I'm not ignoring anything.

She was stupid but at least did the right thing by resigning

I’m sad she’s resigned, she worked her through to a very high position and this is to be applauded, however, having manage to reach this pinnacle she broke GDPR in a huge way and sadly has not only damaged NW but sent other banks into a bit of a scurry checking their processes are watertight.

Think she did the right thing both apologising and resigning