I was rather taken aback at the large increase in Sainsbury's one hour delivery slots - £80 for the year. But, as has been said, the convenience is so great that I went with it. I use it three out of every four weeks. The fourth week is a trip in person to my very local, very large Tesco. Do a much smaller shop that week, but stock up on things that Tesco sells cheaper than S.bury.
Usual delivery in 10 - 11 on Sunday morning. Often they are early. I live in flat, main door is opened by remote control, delivery brought up to my front door, where I meet them with my shopping trolley into which I put all the shopping and then just wheel that through to my kitchen. My front door is in an enclosed, carpeted lobby, so if he comes early and I am still in my dressing gown does not matter.
However, last Sunday they were rather late. At 11.15 I managed to find a phone no to call, and the lady at the other end, said she would check with the driver and came back to say it was due to traffic problems. Sounded strange - anyway I asked what recompense I would get for this latenes. Silence at first, I had to really push it, asking for name and telephone No. to contact. (remained calm and polite throughout, but insistent). She abruptly, eventually told me that a five pound voucher had been entered into basket. I thanked her!!!
When delivery arrived he told me that it was nothing to with traffic, but the first delivery had been very large, and very complicated had taken nearly half an hour and Sainsury had only allocated nine minutes for it.
