Booths is getting rid of their self service checkouts.

Fleurpepper

Politely and with courtesy. If the staff are on minimum wage, I cannot be held responsible either.

Yes I get one misery guts most days that has some gripe or other, quite often it’s because the elderly customer in front is slow packing, it’s part of the job we all get it.

Wages are not the best, but I get 20% off everything plus a good choice of short dated or damaged stock, probably worth £3 an hour extra

Well, we will have to agree to disagree. Why should I replace the items myself? It is not my job. They chose to close all tills and force me to self-check- their choice. And mine. Last post on this matter.

Again, this very thread shows clearly that customers' reaction DOES INFLUENCE BUSINESS POLICY, providing we politely make our choices and wishes clear. If a chain of stores wants to get rid of wo/manned tills- then be clear and open about it, and I will choose not to shop there. Simple.

Leaving your basket of goods and walking out is not, in my book, polite. Politeness would have been replacing the items yourself.

Politely and with courtesy. If the staff are on minimum wage, I cannot be held responsible either.

So you believe that a shop can dictate what we buy and how we buy it. We as customers can have a real and direct effect on shop policy- as long as we are polite. No, I don't expect to be 'waited on' at all.

This very thread is a real indication that we, as customers, can influence policy. As said, be it on packaging, provenance, and many other things, including tills. If the shop in question had posted on the door or in the Press, etc, that they no longer have wo/manned tills, I would not have gone in to shop. I was forced into making a (polite) stand. My choice. the Booth return to 'normal' tills show how customer reaction can change things. If I want to buy British, for instance, and the only goods there are from abroad- I have the right to choose not to buy, and say why.

Nothing you have said changes my view of your behaviour. I don’t go into a shop with the expectation of being waited on. Our expectations and the courtesy with which we treat shop assistants (probably paid minimum wage, which is far from decent) are very different.

As a customer, as long as I am polite, I don't have to work for them for free- and collude with the loss of jobs. Booth have reversed their policy on self-check, BECAUSE many customers made it clear they are not in favour and do not want to use them.

Same as totaly un-neccesary packaging, goods that are wrongly labelled as British but have travelled all over the world- businesses do get the message if enough of us do refuse to comply and explain why, politely.

I was very polite- I went into a shop with 'normal' tills - and felt they were closed on purpose, to force people to use self-scan against their wishes. I was pleasant, and explained to the assistant (who is paid a decent wage, so no servant) why I didn't want to use self-scan, as I am not employed. I only had 5 items, so no big deal for the employee. I did ask her to tell management why I left and left quietly, wishing her a good day.

Why shouldn’t you, along with everyone else? And you left your basket of goods for the ‘servants’ to replace on the shelves. Your flounce won’t save any jobs but you succeeded in making the job of one assistant worse.

No, I was not rude at all. Calm and polite. Why didn't I? I said it, I do not work for the shop, and I want to protect jobs. I went to the shop knowing there were 'real tills' - but was being forced to use self scan. Why should I?

Don’t you consider that you behaved rather rudely Fleurpepper? If you knew what to do why didn’t you do it?

I like self service and scan and bag whilst shopping, works well.

And the posh bit of West Yorkshire. Not mine.

Mollygo

North-west -Lancashire and Cumbria. I love a B&M shop too. They sell long Soreen loaves for £1.39, instead if £1.75 at Booths😁

Lancashire, Cumbria, North Yorkshire and Cheshire.

I went to a shop the other day, and they pretended (I am sure) that all the real tills were out of order, and I had to use self-check. I told the assistant I didn't want to, and she said 'oh don't worry Madam, I shall help you' in such a condescinding manner. I told her I knew exactly what to do, but didn't work for WH Smith, and left my shopping basket and walked out.

M&S could make a real feature of it. Old fashioned customer service.

Those of us who are busy , busy, busy and have lots of interaction with others don’t always understand that others may welcome human contact.
My DH gave up his very stressful job a few years before he could get his pension so went to work as a baker in our new local Tesco. People used to come in for a chat and he had some very interesting conversations with customers.

My niece took on a job at Sainsbury’s whilst she was in college and found that people loved to talk to her. She is a lovely girl, very jolly and chatty.
Slow shopping sounds like it might suit quite a few people.

Forgot the photo.

2420
I thought I was ahead of the game suggesting pay and chat tills, but look at this photo.

I laughed reading further down

Except for Viennese elderly people in supermarket lines. You take 30 secs too long and they are ready bonk you with their walking sticks.

I think we'll get there, 2420.

I believe in one of the Scandinavian countries they have as slow till which is for folk who like to talk to the till person. It’s helps elderly who see very few people to keep language skills going. If only we lived in a country which thought what would help enhance their citizen’s lives instead of lying ang fleecing them

North-west -Lancashire and Cumbria. I love a B&M shop too. They sell long Soreen loaves for £1.39, instead if £1.75 at Booths😁

Galaxy

Is it a particular part of the North? I have lived in north east all my life except for one year in London, and I have never heard of it. I dont think I am snobby, love a B and M shop and my dad was a shopkeeper

North-west maybe?

But, Baggs, I think the "anti" is people don't want self-scanning to become the default - the only - option

Yes, I understand that, Dickens, and have not made an argument against it. I think both, or several, types of checkouts are needed.

Is it a particular part of the North? I have lived in north east all my life except for one year in London, and I have never heard of it. I dont think I am snobby, love a B and M shop and my dad was a shopkeeper