This year I have had more engagement with the NHS than ever before. I have had many appointments at GP’s and other healthcare outlets.
A big feature of my care is that a lot of my consultations have been outsourced. I don’t know how expensive it is, but I find the care superb. Appointments are given timely and there is little waiting once you arrive .Staff are always really pleasant and helpful.
I am fortunate to live in an urban area so this means I get a choice of venue. Most communications are by text or phone call . In the old days you waited for a letter and had no choice in appointment date or time.
I know this new style of doing things will not suit everyone but it certainly works for me.