I simply feel that the hassle will be disproportionate to the amount claimed. Of course the threat may be enough to make them settle. Even though the chair was purchased in your name, the contract was between your children and the company unless they gave you the money and you made the purchase,
GSM thank you for your comments. With regard to the airfryer, the warranty is in my name and I am making the claim for repair or replacement and will then sell it. Have already given my g.son a brand new bigger airfryer
with regard to the chair, this was purchased totally in my name, just paid for by children. I really do find this particular company supplies excellent goods but has an appalling after sales customer service. My last disagreement with them was when they tried to tell me that the control knob on a two thousand pound electric wheelchair could not be replaced under guarantee (when it broke after six months of use). Mention of Consumers Right Act soon sorted that one out. We will see how this pans out. Surprised you feel this is not the sort of case for small claims court, thought it was exactly that.
Now I'm older I do feel this sort of stress more. I just don't want to be bothered sorting out problems.
I used to take everything in my stride but now having to cope with all sorts of difficulties tends to make me tired.
Am I right in thinking that the air fryer with the extended warranty was given to your grandchild? The warranty may be personal to you and not transferable - check the wording. This is not unusual.
Did the chair have a warranty? If so the same considerations apply as your children were the purchasers, also you don’t have a contract with the company which supplied it so your children should take the matter up. If you’re considering the small claims court - and I would suggest it’s not worth the hassle for £120 - you need to be sure you have a case.
I know I am fortunate. I have a lovely flat, no real worries, all my AC are well and happy and successful in their careers and personal lives.
BUT....here I am entering 2024, preparing for my 83rd birthday and having to go into conflict with large companies.
One should be straight forward. I gave one of g.children a compact airfryer as I had replaced it with a larger one. Iad taken out an extended warranty on this (not one I paid extra for, but one I received when registering this item). This takes me to June 2024, so emailed company giving full details asking how I make arrangements for repair or replace. They have acknpowledged this email telling me they will send proper reply within five working days!!! \not holding my breath!!!!! (I have given my g.son a brand new larger model so he will not have to wait.
Item 2 is a riser/recliner chair that was purchased for my 80th birthday prfssie by my children from a large company who supplies mobility, etc items. Cost them £1700 back in summer 2022.
Lovely chair, four motors, gives me wonderful support and comfort. BUT the on hand control the plastic around the wires leading into this handset has broken away leaving the inner wires exposed (although they are also plastic covered individually), it worries me seeing them. Note the design is almost identical to the handset on my adjustable bed, which Ihave had in daily use since 2011 with no such wearing away.
This handset just plugs into the chair, does not require an engineer to come to fix it, can be done by post. Oh yes, they have the part and want to charge me £120 for it.
I have gone to their Complaints Department saying this is unreasonable and such an article in such an expensive item should be expected to have a much longer life than two and half years. (will probably end up in small claims court).
It would be so pleasant not to have these sort of stresses at my time of life (any time of life), and for companies really to accept proper responsibility for durability of their items.
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