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Late appointment! Not!

(57 Posts)
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Auntieflo Tue 15-Oct-24 13:13:36

This morning I had an appointment, timed at 09.40 am, for my Vit B12 injection. So I went into town on my mobility scooter, not easy.
I arrived at the desk at 09.39, and had to wait behind two previous patients checking in. When I got to the receptionist at 09.41, I was told " you are late!" The heck I was. What happens when I arrive eRly, which I try to do, and then have to wait 30/40 minutes? Do I complain? No! I am just grateful that I am seen and have managed to be given an appointment.
Perhaps the receptionist was having a bad day, even so early. Heaven help the patients who come along later in the day.
People skills would be nice. Usually our receptionists are very pleasant. Oh well, rant over. Be calm a d carry on.

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Crazymum Wed 16-Oct-24 16:45:22

My gp practise has a screen for you to tap in to so they know you've arrived. And heaven forbid you should need to speak to a real person because you don't understand the system.

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Elegran Wed 16-Oct-24 18:38:44

Hope70

I have only just joined Gransnet and the email always comes around lunchtime so I enjoy reading them while having lunch. But today I was mortified with the reply from coolestgran who was so rude and offhand to a lady who had arrived a minute late at the doctors. I was ready to unsubscribe. I don't think I could cope with that sort of person.

to a lady

To Hope70 - Welcome to Gransnet. Please continue to read, and to post too.

Coolestgran is no longer a member of Gransnet.

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NotSpaghetti Wed 16-Oct-24 18:50:56

petra - I loved our old GP but he was always SO late at the end of an evening clinic... his wife must have had the patience of a saint!

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pooohbear2811 Wed 16-Oct-24 19:26:46

and then you get people like me given an appointment and spend 50 mins in with the doctor.....I'm glad I wasn't behind me. but yes I have been turned away for being 6 mins late in the past after getting stuck in the tail back from an accident.

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HiPpyChick57 Thu 17-Oct-24 11:11:12

MiniMoon

At our surgery we don't need to see the receptionist at all. We have a touch screen in the entrance hall and book in using that. Take a seat in the waiting room and watch another screen for our name and the room we have to go to.
The receptionist is usually shuffling files in the back room. If you actually need her you ring the bell on the desk.

That’s the same as in ours MiniMoon it’s a good system you can’t argue with it.

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Tizliz Thu 17-Oct-24 11:23:43

Baggs

* It does seem that doctors, dentists etc always think their time is more important than anyone else's.*

I think this is a mistaken interpretation. There will be things - like emergencies or complications in the patient - outwith their control.

Old GP system, when we all had a family GP, of just turning up at the surgery and waiting your turn has much to recommend it.

I’m sure it was often problematic to both doctors and patients as well.

Waiting at dentist yesterday at 8.55 for 9.00 appt. Dentist arrives at 9.05. Had to wait another 10 minutes while she got organised. Can’t complain as no other NHS dentist for 50 miles.

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