Is this the beginning of a National Scandal?
Both my husband and I have both had credit cards with the same company for over 10 years. We have each just received notice that our cards are being cancelled - no reason given - just an instruction to settle any balance by mid January and not make any further purchases using them. Searching on line for others affected by this, we find that, apparently, we are 'DEADBEATS' - people who pay off our accounts every month....ie not very profitable.
We are both pensioners who use credit cards for on line purchases having been given to understand they are more secure. (I prefer not to use my bank card, having chosen to have no online account anyway,,,)
My husband found he was unable to access his on line credit card account - after receiving the notification of closure - and, on telephoning the company, he was unable to access his account details there either. Instead, a recorded voice diverted him to an employee who gave him details of recent transactions verbally. The employee could give no explanation for the card account cancellation. (The recorded message had issued instructions ’to customers affected by closure' either to send an email to the company or send a letter with any queries)
To make matters worse, we live on an island off the North Coast of Scotland where connectivity is poor and choice limited. I happen to be a member of one of the Bank of England's Citizen Fora/Forums(?) but will have to jump through some more hoops before I can notify the Financial Conduct Authority...
William and Catherine’s Anniversary Photo
Tuned To 'The Archers' For The First Time In Months.
