First of all people have a choice, no one has to learn how to used IT. My best friend, who is very practical as an ex-farmer, refuses to do anything she calls the modern world. She will not have a Standing Order with the bank, does not trust the post office service so delivers everything by hand she possibly can. Barely uses a card, and has only just bought an iPad because everyone kept on at her, but does not use it. I have been helping her a lot with lots of thing and started to say instead of me doing it for you let us do it together. I now realise she has always had learning difficulties and is very badly dyslexic, cannot spell the most simple word. No wonder she is hesitant with the iPad. She is frightened of it. I know several elderly people 80+ who do not want to touch IT, all the worry of scamming and losing money, why would they want to go through that if they don't really need to? People must have a choice, the same with using cash or cards, one of our shops refused to take cash (notes) today's there are a lot of fakes around up to Christmas, people were in uproar. so we must be able to choose at all times. I have now gone back to helping my friend but try to enable her too. There is a big difference. I would say to OP get your friend to do it with you, if she refuses leave her to it, but if she does it with you well and good, I agree there could be something medically wrong one way or. another that you don't see.