Amazon Shipping

Doodledog

Thanks, Aveline and SueDonim. The trouble is, this isn't an Amazon item, and I don't know who sent it. I assume I've bought it, but I have several parcels in the pipeline, as it's Christmas, and I can't work out which this on might be.

If it's gone to a neighbour and has my address on it, they might bring it round, but usually the intended recipient goes to get undelivered parcels. I can't complain to the seller, as I don't know who it is. It's very annoying.

I’ve had this. If it’s an Amazon item they usually refund easily and quickly but if it’s a seller using the Amazon platform you may have to go back to them to resolve it. You can usually identify the seller by tracking the item in the ‘orders and returns section of your Amazon account, as the tracking number will - or should - be shown next to the item. If the seller has used Amazon shipping you should also be able to resolve it through Amazon themselves via customer service.

Oh, I know. I hate 'talking' to bots. Why are they programmed to 'pretend' they are human? If it were made clear that 'this is an automated reply' or something, it would feel less manipulative.

As for the 'handed to resident' option, that's also infuriating, as nine times out of ten it is the resident who is waiting for the parcel, and will know if something was handed to them or not. I don't know if it's better or worse than the 'we attempted to deliver your parcel' when you've been in all day with a working doorbell .

My Evri people are lovely and very efficient, but the Evri system is maddening too. You get an email just hours before a delivery (so no time to rearrange appointments if necessary) and can only choose from a drop-down menu for options, so there is no opportunity to ask for a more sensible alternative if you can't be in. We don't have a porch, for instance, but I'm happy for things to be left at the back door if we are out. If we are away, however, I don't want anything left outside in poor weather.

We pay enough for postage to expect more than a 'one size fits all' service, and the big problem is that you just never know when things will arrive, so it's hard to plan and order so that you know you'll be in when the delivery happens.

I know you've got your problem resolved Doodledog just wanted to say that bot reply is total rubbish. We had the same for something delivered to my son for my grandson. Amazon said it had been handed to the resident, no it hadn't. I contacted Amazon who gave the reply you got. Next morning my son went out to find on his doorstep an opened box containing the items. Obviously the person it was delivered to had no use for them otherwise we probably wouldn't have got them!

Thank you, but it was sorted out a few days ago .

Did you ring Amazon ? I’ve had to a couple of times and they have been extremely helpful and easy to get hold of.

If you go through the "contact " option on the website you can request a call. It takes no time if you are logged in to your Amazon account. They call you on the number registered to you account.

I hate the way some companies deliver.
I selected a Monday delivery for one company last week and found someone knocking on the door (too early) on Sunday morning.

Thank you, but as I said, the link I clicked was on the website, the email had my name, address and account on it, as well as a map of my street.

I am diligent online, but thanks for the warning

There are a lot of Amazon scams going on at present, do NOT click on any link but do as advised above use your browser to check it out. I have just been to a meeting about scams and Amazon is the one which comes up most often, that and had Tax renewals. TAKE CARE, BE DILIGENT

So glad it all ended well.

I have an iPad and also the Amazon app which works fine for me.

Thank you, but as I said, the matter is solved . I would ever give my bank details based on an unsolicited email, but this wasn't - it was linked to my Amazon account, with name address and even a map of my street.

All's well that ends well though.

Amazon do seem to deliver for other companies, as we ordered a Ledger Holidays brochure directly from them and it was delivered by Amazon

And even if it is a scam, they cannot do much with your name, just don't give them credit card or bank details!

You say you have the tracking number, so Amazon should be able to identify the parcel from that. It takes a while to find a phone number to them, but by googling Amazon and the relevant country abbreviation, you should be able to get through to their dispatchers.

petal53

I would never, ever click on a link in an email claiming to be from Amazon.
Go direct to Amazon, or the seller, through the ‘contact us’ in the App.

I did go through Amazon. The email had my name and address and linked to my Amazon account. There was even a map showing my street. I don't use the app, as Amazon doesn't like Apple, so I tend to use the website. When I communicated with the bot it was from the 'contact us' button, and it was clear that the parcel was intended to go to my address.

They were Christmas crackers, SueDonim - I hope they are worth the hassle .

I know the delivery people have an awful job - particularly at this time of year - but it's the system that's to blame. Why can't they identify the seller, for a start? If I'd picked up the call in the first place I'm sure it could have been sorted - the driver was presumably lost - but who answers their phone/watch on the loo?

Glad you got your parcel anyway.

Allira, Amazon can deliver up to 9pm.

Later than that round here 🤷

I would never, ever click on a link in an email claiming to be from Amazon.
Go direct to Amazon, or the seller, through the ‘contact us’ in the App.

Cheese or Christmas?

I’m glad the mystery is solved!

Glad you've got it. Crackers some how seems to sum it up.

Update. A neighbour has brought the parcel round, as it had my address on it, and he was passing. This may easily not have happened, of course, as he lives a couple of streets away, I don't know him and he is under no obligation to come round with a parcel.

Before this happened, I went online to report the issue to Amazon Shipping, and got a reply from a bot that incensed me. The bot could see that the parcel had, indeed, been delivered, so advised me to contact the seller (the identity of whom, as I had pointed out, was a mystery) and/or check in my house in case someone else had taken it in (!!), then go round the neighbours to see if anyone had it.

So I pay £5 in postage to get a parcel delivered randomly to someone else, and it is up to me to knock on doors to see if it can be located? Err, no. The arrogance of it!

The trouble is, when we order something we usually have no control over who delivers it, so it's difficult to have any comeback on the ones who do it badly.

Anyway, for now, all's well that ends well. The parcel contained crackers, if anyone's interested .

Allira, Amazon can deliver up to 9pm.

Amazon shipping delivered an order from hotel Chocolat. It was annoying that with shipping you can't get it delivered to one of their lockers like you can with an Amazon order so I had to stay in as I didn't want chocolate just left at the door particularly when id spent £100 on it.

Well John Lewis used Amazon for a delivery to us. I do hope you get this sorted.

I have no outstanding orders on Amazon, including Marketplace. The parcel must be from someone else who has subcontracted delivery to Amazon Shipping. This is my problem- I have no way of knowing what it is or where it has gone.

petra

Amazon do a lot of deliveries for other companies.

I didn't realise that, thanks.

They must work very long hours, we heard the letterbox go a bit earlier and thought it must be a neighbour posting a Christmas card but no, it was an Amazon delivery (one I ordered). 6.45pm on a Sunday.