When is a ‘gift receipt’ useless?

Doesnt help you in this case, but in our womens group we have a meeting about middle of january, when we bring in things like wrong size or present s in a colour you dont like or a make up people you never use.
We have done it two ways. Just bring things in and everyone looks through and takes anything they can use. No exchange of money or anything. Or we take things in and have a star system, where when they come in we give them a star rating, so a box of make up would not have the same amount of stars as a cashmere jumper. Then you "spend " your stars and can adjust with cash if necessary.
We also have another simple way . We ask people to give unwanted things, and then we have a little auction, so it doesnt matter if there are lots of things or a few. The items are sold and the money divided , half to our chosen charity and half to the funds that run the group. Anything left over , the owner is asked if they want it back and if not it is given to a charity shop. So our halos shine brightly as we leave!!
We have got rid of something that could have stayed in a cupboard, a charity has benefited , the funds increased and we have a bit more space at home. So, if you cant get satisfaction about your garment, at least you can do something with it and feel better about it and not keep seeing it in the drawer and feeling annoyed with the situation. Good luck anyway and hope you are able to exchange it for something you can enjoy.

MickyD

The reason you’re being offered an exchange for the product at its lowest price is that gift receipts don’t have a value on them. So the recipient doesn’t know what was spent on their gift. That’s why it’s a gift receipt and not a copy of the original receipt.

As you say gift receipts don't have the price paid on them but they do, when scanned, give the details of the original receipt so the purchase price paid is seen on the till. That's why, with a gift receipt, M&S will credit the full price paid onto a credit note and not a much reduced sale price if the item is now in the sale.

The reason you’re being offered an exchange for the product at its lowest price is that gift receipts don’t have a value on them. So the recipient doesn’t know what was spent on their gift. That’s why it’s a gift receipt and not a copy of the original receipt.

Surely find out from the firm when the ‘gift receipt’ expires…/ how long you can take toexchange? - then wait for something more suitable to come in.
Personally I find little of interest for sale in the ‘White stuff’ range. Basics maybe?

Give it to someone who likes it.

Surely the provision of a gift receipt is a marketing strategy to enable the purchase with the certainty that if the recipient either doesn't like it or it's the wrong size, the full value of the gift will be honoured? If you return an item that is now on sale at a reduced price the provision of a gift receipt is proof that the original higher price was paid. Without any type of receipt most stores will only honour the latest selling price. I've always been offered gift vouchers or a credit voucher to the value of the original purchase. I'm surprised if either wasn't offered, but I'd never expect to get a cash refund on a gift receipt or where I wasn't the original purchaser.

You have no right to an exchange or refund just because it is the wrong size. They are given you a curtesy of allowing you to exchange it. Are you sure that there was nothing in the store that you could have taken instead of the jumper?

After I've thrown it in the bin

A gift reciept would usually allow you to return the goods for a refund of the price paid. Perhaps the purchaser can return it for you with the original reciept so you can use the money for something else.

To

Same has happened too me bluebelle that’s great to hear M&S will exchange with just a tag still attatched I didn’t realise this

The thing is in these volatile times is if you take vouchers and the company goes bust or just closes some shops then you have lost the value of your gift. Personally I would never hang on to a gift voucher but change it quickly. I know this is different but I would get something I would be happy to wear soon.

Trouble is this time of year shops are deplete from Christmas and probably deliveries are not back to normal yet. I don't know if its still a practise but years ago shops used to have stuff in especially for sales often end of lines or lines that did not sell well before. if you just cannot see anything do what previously suggested and ask if you either have vouchers or extended date on a credit note

Maybe in a few days the others you looked at will have a further discount.

At least you have the gift receipt and they will allow you to exchange the jumper with it.

That is correct
There are no legal rights here.
So it's up to 5he store and they are doing more than they have to in offering an exchange.
But if it's only one size up can't you wear it over a shirt or something.
I wear all different sizes of things. Wouldn't bother me.
Looser fit is v fashionable now.

The store is within its rights. Only the person who bought the gift can legally ask for a refund but even then, if they bought the item in a store (rather than online) then their rights to a full refund are only guaranteed if the item is faulty.

Moneysavingexpert explains how gift receipts work:

www.moneysavingexpert.com/shopping/unwanted-gifts/

The best you can expect to be offered is a store credit. It is within the store's legal rights not to offer anything more and even that is going beyond the law because, technically, only the buyer has rights.

I thought a gift receipt ensured that you received the original full value if the item was now in the sale.

Usually they would give gift vouchers to the full value of the gift receipt. Go back again and ask to speak to the manager . It's not on!!

Usually a gift receipt is only valid for a limited time.

If you are unable to swap the item at the time of return the shop should give you vouchers which you can use at a later date when there is something in the shop that you would like.

At this time of year there is loads of unsold (unwanted) stock, it would be better to wait until the new stuff comes in later in the month.

I d take that further, a gift receipt is surely what goes with a gift in case it’s not right.
I got some MandS undies that were the wrong sort took them back with label still on them , couldn’t find the receipt which my daughter thought she put in with the present (she may have) but they were happy to exchange them for the ones I preferred without any problem.