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Will yesterday's fiasco make supermarkets change their cards only policy?

(53 Posts)
mum2three Sun 02-Feb-25 10:18:24

Yesterday, Barclays Bank had an IT breakdown and no customers had access to money. People in supermarkets were unable to pay for their groceries. If all those customers then went to another grocery store to buy what they needed, I wonder how much money the supermarkets lost.
Will this put an end to the intention to abolish cash?

GrannyGravy13 Sun 02-Feb-25 10:19:22

The supermarkets that I use take cash as well as cards.

Indigo8 Sun 02-Feb-25 10:26:08

Which supermarkets are card only? Is it just the superstores or are the smaller stores the same?

I would like to know which supermarket(s) to avoid please as I like to use cash for small transactions.

nandad Sun 02-Feb-25 10:39:01

If it was a problem with Barclays, then they couldn’t have gone anywhere else. If they had cash they could have used that in the supermarket.

fancythat Sun 02-Feb-25 10:42:39

We have some independent places around here[not the supermarkets] which will only take cash. Great! Good for them.

OldFrill Sun 02-Feb-25 10:43:58

In the main it's some supermarket petrol stations and cafes that don't take cash. Some supermarkets have card only self service tills but most, if not all, have tills that accept cash. Barclaycard holders would not have been able to get cash so the good advice is to keep some cash for situations like this or have cards from different banks.

henetha Sun 02-Feb-25 10:55:24

I was having a pub lunch with my grandson, and the pub was only too happy to take cash. I always carry some cash with me, just in case.

Jaxjacky Sun 02-Feb-25 10:56:59

We always have cash and our village shops all accept it.
A far bigger problem for Barclays customers than a failed food shop.

J52 Sun 02-Feb-25 11:00:55

Not all customers had a problem. We sat at our dining table yesterday with DS, all Barclays customers and sent each other £5 to test the system. It worked!

Baggs Sun 02-Feb-25 11:04:13

But you weren't sending cash, J52. It was just putting £5 in each other's accounts.

HelterSkelter1 Sun 02-Feb-25 11:14:26

I read Barclays is trying to buy Santander if and when they sell their UK outfit.
Barclays better pull its socks up. Yes always have some cash in a side pocket.

Beechnut Sun 02-Feb-25 11:29:09

Have Barclays fixed the problem yet ?

J52 Sun 02-Feb-25 11:45:58

I’ve just logged on to the mobile site, there’s no warning pop up now. I did have to use my log in instead of face recognition.

Hymnbook Sun 02-Feb-25 12:28:48

I shall change my bank if Barclays buy Santander.
I've been with Santander since 1979
When we had our butchers shop Barclays did not treat us well they'd weren't helpful at all.

David49 Sun 02-Feb-25 12:40:04

It is a risk most of us carry some cash but many places now dont take cash at all they close if no connection.

It’s not only sales transport and power supply is controlled online a major breakdown caused chaos last July, more thought has to be put into backup systems.

madeleine45 Sun 02-Feb-25 12:47:14

well the pandemic let the wretched banks shove people into using cards only. I have always stuck to my principles, and have never , and would never bank with Barclays as they were involved with south africa in the days of apartied and have stuck to it and even had to walk quite a long way passing Barclays bank to get to the other one. Now of course everyone has the right to make their own decisions , but firsly if you live up the dales it doesnt matter what bank or what phone you have there is no signal up there so you have to have cash for a start. Then I

HelterSkelter1 Sun 02-Feb-25 12:54:51

I too will change my bank from Santander if Barclays took it over. Not sure where to go as we have an account already with Nationwide which still has a branch in our town.

Fingers crossed it won't happen. I have been with Santander, before that with Abbey National and previously with Girobank since the beginning of time.

madeleine45 Sun 02-Feb-25 12:58:03

Sorry to carry on, posted before I meant to . So , we have a local market , which I support, and a local chemist . It is a case of use it or lose it. People have short memories. It was the local grocers, butchers and chemists who sent things out to you when you could not go anywhere. If you get your prescription at Tesco or wherever , instead of the small chemiist, then you will drive them out of business and the supermarkets will then push you into having little or no choice at all. I live alone and do not want 6 apples or whatever of the same kind. when I go onto our local market I can have absolute choice of whatever I want, the staff get to know you, and will let you know that your favourite comice pear is in now etc. I go into my bank, withdraw an amount of cash and then spend it on the market etc. They then dont need to pay for you using a card, you can see exactly what you have spent etc. I am an eldest and have travelled a lot , so I use my brain, and dont let myself be stuck with only one way to get something. The latest thing is where they want you to do a machine to add up your costs as you go around. So we are doing the supermarkets work, they have less staff, but at the same time you have also given them information as to exactly what you have bought so that they can then advertise to you specifically. I am not giving them free information about me thank you very much. Another area is when I visit gardens or flower shows, again I make sure I have cash available , in small change too. I get grateful smiles from stallholders as I pay them with the exact money and the supposed quickness of using cards is immediately exposed as if ther is a poor signal people are still stood there waving their cards about and I have bought my thing and left. Cash can still be King. Yes I do have a card and use it at times but I never let myself be stuck with only one method of paying!!

JenniferEccles Sun 02-Feb-25 13:08:25

Maybe it’s a good idea for everyone to keep a small amount of cash in the house, say a couple of hundred pounds to enable us to fill the cars up with fuel and do a supermarket shop.

These problems with banks will happen again.

Tizliz Sun 02-Feb-25 13:13:40

I go into my bank, withdraw an amount of cash and then spend it on the market etc. They then dont need to pay for you using a card

It costs to pay cash into your bank account - they get businesses either way

eazybee Sun 02-Feb-25 13:16:03

Our local pharmacy refuses to take cash, as does a local cafe.

SilverBrook Sun 02-Feb-25 13:47:27

It wasn’t a fiasco. It was a temporary glitch. Why does every minor break in service cause such hysteria? People were claiming their children were starving or they had never been so humiliated and so forth.

We are dependent on technology for all kinds of things just as we are dependent on energy and water and food supply and all kinds of services. Outages are a nuisance but why are they magnified into a massive drama?

For those who say they use cash, where are they getting it from in the first place? There’s no magic money tree. Either someone has given the cash to you or you’ve withdrawn it from a bank, building society or post office. It’s a lot easier for banks etc to use electronic transactions, as it is for traders. I work with gigging professionals. None of them want to be bothered with cash. All carry payment machines.

During the pandemic I would pop to the small local store at around 10:00 - 10:30pm to buy essentials, avoiding other people as much as possible. Staff would be cashing up. The store takes around £20,000 a day in cash so, yes, large numbers of people were still paying in cash but staff told me it was mostly people buying cigarettes and tobacco, behind the counter spirits, lottery tickets and scratch cards. Make of that what you will.

Holding cash puts staff at serious risk of weaponed theft. A security firm then has to come and collect the cash and follow whatever procedures are required to account for it. It’s a huge amount of unnecessary labour, costs and risk.

Primrose53 Sun 02-Feb-25 17:29:07

I much prefer cash. I can keep track of things and most shopkeepers, window cleaners, hairdressers, gardeners prefer cash.

fancythat Sun 02-Feb-25 17:29:35

^We are dependent on technology for all kinds of things just as we are dependent on energy and water and food supply and all kinds of services. Outages are a nuisance but why are they magnified into a massive drama?
^

Because I think each one, helps people realise how vulnerable they really are.
And it is the subject of money. A subject close to many peoples' hearts.
And even if it isnt, it isnt something that most people can manage without. For too long a time anyway.

fancythat Sun 02-Feb-25 17:34:58

On another thread, you said you get a Company pension.

In real life, I am finding there is a big difference between how people view money. And it depends on whether they have a work pension or not.