I am currently waiting on hold ( 21 minutes so far) for them to investigate the mention of free electricity on Feb 14th.
This time I have been told that Sunday saver challenge was paused in January and again in February because of technical problems but it will resume in March.
Eventually the person came back and told me that yes I would qualify for four hours free electricity between 7 pm and 11 pm on the 14th of February.
When I asked why other people have been informed about this and I hadn’t, there was some confusion and he was unable to explain the reason.
I have asked for an email confirming what the person on the phone has just said.
So step one will be do I get that email.
Step two will be, does the four hours free electricity show on my bill after February 14th (which is a Friday)
Ordering online and delivery times
Am I just being impatient and mean? New PM


