I’m with Plusnet, and have been for about fifteen years. Up till now, I have no complaints. They were very good when we moved house, and when we had to set up a phone ourselves in a rental flat in the interim until our new house was finished. Last year, after getting an email reminding me that my contract was coming to an end, and quoting a new (lower) price. I called them. The operator suggested that, as he could see that I’d made so few calls on my landline, I should consider giving up the plan that was paying for that. Which I did. I’m paying much less now than I’ve been doing for a few years.
I feel as if I’m never done saying these days that life for my parents was much less stressful in many ways. My bugbear at the moment is, when calling a company and, finally, the option is to say whatever you need aloud. No matter how slowly and clearly I speak, even slowly spelling eventually, I’m told
“ I’m sorry, I do not understand “! One time , the bot started to come up with options that were totally nothing like what I said.
Life sure isn’t easy some days!
