We have a six year old Citroen car, it was one year old when we bought it and has only done 17,000 miles. We have used the Citroen dealer we bought the car from for annual services and MOTs and bought two new tyres from them last year, we have a service contract and an extended warranty. The horn stopped working occasionally and as we need it working to pass the MOT which is due mid May we had the car serviced on April 1st and asked them to fix the horn. Apparently a new control panel is needed to fix the problem and we were quoted £500 which was OK since it will be covered by the extended warranty. Since April 1st we have enquired several times about getting the job done and were told the part is not manufactured any more so they have to try and find one. They haven’t contacted us once to update on progress, it has been left to us and this morning DH went in again to enquire about progress, the usual person he deals with is on holiday and a young woman abruptly informed my husband that they can’t get the part and it is up to us to source it. She wrote down the name of the part and gave the number of Citroen Customer Care and more or less washed her hands of the problem. DH was quite upset and was talking of selling the car, he is 82 in May and has heart problems, but when he got home he made several phone calls and has managed to find the part in Germany on the Internet. We are going to approach a small local garage our son and DIL use for a second opinion and to see if they can do the job. We can’t quite believe the standard of service we have received from the garage we have given our custom to for five years. Is this really the level of customer service these days?
