Can’t please some people

I agree with grownstuff and oldfrills

Can you ask her to let you know which tradesperson she wants to use and then you check our his qualifications and registrations, and yes or no it? I don't think you need to pay any after hours excess charges but, if it's not too much, it could be simpler just to do it. I do agree she should ideally arrange to be home, like home owners need to do.

Allira

growstuff

Witzend

Grannybags

This is why we use an Agent

We used an agent for a few years, but they eventually proved to be exasperatingly incompetent.
Our tenants have always been happy for us to be there for tradesmen, if they are unable to.

I have absolutely no problem with tenants expecting ‘quiet enjoyment’ of their home - I’d certainly expect the same - but there’s surely a big difference between unnecessary intrusiveness, and facilitating repairs if the tenant is unable to be present.

Well, it's up to individuals I guess. I'm a tenant and I'm not happy to have people in my home when I'm not there.

If she needs this appliance mended she'll have to take time off work, then.

Just as a homeowner would.

The tenant is offering an alternative which the landlord point blank refuses to consider.
The landlord is making a mountain out of a molehill.

I would not let someone into my house to do work if I wasn't there and never have done so I think that part is very reasonable.
BUT if this person wants her appliance mended then she has to take time off work herself just like anybody else would or else arrange for a friend etc to house sit while the work is being done. I would point this out to her again and give her a time limit to come up with a suitable date that your contractor agrees. No idea re the legalities of obtaining access without her permission but surely this should be a last resort.

I agree with OldFrill

growstuff We both treat each other with respect. As a consequence, I have a good landlord and my landlord has a good tenant.

But that is the problem. The tenant is not treating the landlord with respect, she is playing silly b*ggers.

Not really an alternative is it OldFrill. Some random guy that she thinks might come in and fix an electrical appliance😱😱

But the tenant hasn't come up with another tradesperson. She did she could 'probably ' find one. The landlord can't check or speak to a mysterious 'probably' tradesperson can she?

I was a tenant for many years.
I would not want anyone in my home if I wasn't there.
Could he go early, (i.e. before she starts work)?

The tradesmen I use would be happy to come early.
But as a tennant I would take an hour off (or extend my lunch maybe to be more accommodating.

I don't think she's necessarily unreasonable.
I'm with growstuff on this one.

Is there a reason why your man can't do Saturday morning?
That seems to be an obvious solution.

Lathyrus3

A tenant is entitled to a prompt response to any repair.

A tradesman is entitled to state his working hours.

A landlord is entitled to chose which tradesman they will employ to carry out work on their property.

You have carried out your responsibility promptly. The tradesman has also responded promptly.
Now it is the tenants responsibility to make it possible for the tradesman to carry out the repair requested.

You probably won’t want to renew the contract but it’s not that easy. I hope youre not going to have lots of problems with this tenant🙁

Personally, I agree with you regarding how to handle tradesmen and carrying out work (repairs) for tenants.

Tenants have a tendancy to get abrupt. All they need to do is speak with their bosses and explain the situation ..

I am sure if they are not delinquint in their attendance at work, there will be no problem ..

It is tricky getting time off for things like that. In our rented home which was HA owned we usually sorted out our own repairs with local tradesmen as they were more accommodating.

Lathyrus3

Not really an alternative is it OldFrill. Some random guy that she thinks might come in and fix an electrical appliance😱😱

I suggested the Landlord gets the tradesman's details and checks him out. Hardly arduous, if the landlord doesn't think it's a suitable alternative she's at least compromised.

MrsMatt

But the tenant hasn't come up with another tradesperson. She did she could 'probably ' find one. The landlord can't check or speak to a mysterious 'probably' tradesperson can she?

We've only heard one side of this. Apparently two emails weren't responded to (what was the timescale,what were they asking) then a very "snotty" response was received. I've suggested the landlord asks the tenant for details of her suggested tradesman so she can suss out whether it's a suitable compromise. It

The tenant is being unreasonable. I had to take time off work to get appliances fixed, took half a day annual leave. I was a single parent so it can be done she does not want to do this.
The OP is a responsible landlady who has done every thing to accomadate this tennant. Getting good qualified trade people in is for her benefit as well.

OldFrill

Primrose53

OldFrill

The tenant has come up with a compromise. I'd ring the tradesman she wants to use, agree the cost and let her allow him access. You are being quite obstructive as a landlord, and your personal problems are not her concern.

No way. It states in the tenancy agreement that we will be responsible for all repairs and we use qualified and trusted people.

When she said she could “probably” get someone she did not give me any details so it could be anybody and I am not prepared to take the risk.

I consider she got first class service as the tradesman contacted her first thing after the weekend. Some Landlords make people wait.

If you can’t find time to be at home for the Gas Board, Electricity or delivery people then it’s hard luck. Same here.

If this went to a tribunal l doubt you'd have a leg to stand on. Have you tried to find another, more accommodating tradesman? You're refusing to use the one your tenant has suggested without even looking into it, you've written him off.
You are being entirely unreasonable.

OldFrill, I dare say it’ll partly depend on where you live, but around here it can be very difficult to get any tradesman to attend, let alone a fully qualified and trusted one.

I expect it’s not hard to find ‘cowboy’ electricians, plumbers, etc., but neither a responsible homeowner nor a responsible landlord would want to use those.

Witzend

OldFrill

Primrose53

OldFrill

The tenant has come up with a compromise. I'd ring the tradesman she wants to use, agree the cost and let her allow him access. You are being quite obstructive as a landlord, and your personal problems are not her concern.

No way. It states in the tenancy agreement that we will be responsible for all repairs and we use qualified and trusted people.

When she said she could “probably” get someone she did not give me any details so it could be anybody and I am not prepared to take the risk.

I consider she got first class service as the tradesman contacted her first thing after the weekend. Some Landlords make people wait.

If you can’t find time to be at home for the Gas Board, Electricity or delivery people then it’s hard luck. Same here.

If this went to a tribunal l doubt you'd have a leg to stand on. Have you tried to find another, more accommodating tradesman? You're refusing to use the one your tenant has suggested without even looking into it, you've written him off.
You are being entirely unreasonable.

OldFrill, I dare say it’ll partly depend on where you live, but around here it can be very difficult to get any tradesman to attend, let alone a fully qualified and trusted one.

I expect it’s not hard to find ‘cowboy’ electricians, plumbers, etc., but neither a responsible homeowner nor a responsible landlord would want to use those.

For all we know the tenants love interest is a top qualified pertinent tradesman.
Given the landlord holds her tradesman in such high regard I'm amazed he can't make an exception, and for an added out of hours charge attend at a suitable time. Then again we don't know his personal circumstances either. So much speculation, so little adaptation.

rafichagran

The tenant is being unreasonable. I had to take time off work to get appliances fixed, took half a day annual leave. I was a single parent so it can be done she does not want to do this.
The OP is a responsible landlady who has done every thing to accomadate this tennant. Getting good qualified trade people in is for her benefit as well.

Sorry, I missed where it says what the tenant does for a living? Whether she has annual leave to take. Surely only the tenant can say if the landlord is reasonable as we only have one side of the story. People don't tend to send "snotty" emails for no reason.

I'm a tenant I'm happy to pay management as saves all this
She is being u reasonable ! Management company can deal with it if do that if only yo detach yourself from hassle and rudeness for the future

lol. I'm landlady not tenant. ( half asleep)!
Worse scenario I'd loath having to chase money so think £50 a good monthly investment to deal with gas checks etc

To oldfrill
Having worked in many custercare workplaces I agree to differ as people can be very xxxx I can assure. Often it's because they are stressed. Or misunderstandings or not good manners in general but yes, they can be obnoxious politely

...I notice though with text emails etc things can be misleading. You can't hear tone basically

I think it would be an excellent idea, the OP paying a management agency. However, l have heard this can prove to be a nightmare for both landlords and tenants as there are as many unscrupulous agencies as there seems to be cowboy tradesmen. Modern England eh.

OldFrill

The tenant has come up with a compromise. I'd ring the tradesman she wants to use, agree the cost and let her allow him access. You are being quite obstructive as a landlord, and your personal problems are not her concern.

Not fair! It is not up to the tenant to decide who repairs things. The landlord is doing his best here but is being thwarted at every turn. The tenant is heading for not having her lease renewed. I certainly wouldn’t renew the tenancy.

Bea65

I believe as a LANDLORD, you only have to give your tenant 24hrs notice for you to access the home - and state it’s for safety purposes re boilers/ electrical equipment/plumbing issues…so you do have the authority here

I believe this is true.

Crossstitchfan

OldFrill

The tenant has come up with a compromise. I'd ring the tradesman she wants to use, agree the cost and let her allow him access. You are being quite obstructive as a landlord, and your personal problems are not her concern.

Not fair! It is not up to the tenant to decide who repairs things. The landlord is doing his best here but is being thwarted at every turn. The tenant is heading for not having her lease renewed. I certainly wouldn’t renew the tenancy.

Thank goodness you aren't a landlord then.
Despite having no idea of the tenant's circumstances many on here just want to make her homeless.
She's offered a potential solution and the landlord refuses to entertain it.