Marks and Spencers Online!!!

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I’m afraid it will be a very long time before I trust M&S with my data again. Any purchases will be from their stores and paid for in cash.

Frustratingly, most of the stuff I would order is out of stock.

I didn't feel that at all, although I can understand the worries very well. I let them get on with it after the one email that stated the situation, and advised (iirc) to leave well alone. I felt that they would be taking the time to get everything really right.

So today of course asking me to reset my password made total sense (ie a break the the old system as necessary) but the format reassuringly familiar.

I feel happy with it and reassured as I'm fairly techie up to date and think its OK - but of course all of us have to act on what we feel is safe for us, other wise just worry.

FoghornLeghorn

Frustratingly, most of the stuff I would order is out of stock.

Yes, I cant make it to a store - those who can have snaffled the best stuff? But I was after new undies, standard always in stock type stuff today - I really needed my favourite everso comfy item.

I don’t wish to sound alarmist Wyllow3 but I worked as a software developer until my retirement a few years ago so I think I can safely describe myself as techie . The data that was stolen included enough detail to allow identity theft, which worries me far more than payment details being leaked. It’s easy to cancel and block cards. 30plus years in a tech environment has made me extremely cautious. Perhaps I am overcautious but being housebound at present I rely on the internet for so many things, including communication with hospitals and doctors.

Same for me FoghornLeghorn

I’d seen a skirt a couple of weeks ago in store. Didn’t have time to try on and we were passing through en route to the airport so didn’t want to risk as I’m very much in between 2 sizes. Looked online this week sold out in all length sizes. 😬

Blossoming

I don’t wish to sound alarmist Wyllow3 but I worked as a software developer until my retirement a few years ago so I think I can safely describe myself as techie . The data that was stolen included enough detail to allow identity theft, which worries me far more than payment details being leaked. It’s easy to cancel and block cards. 30plus years in a tech environment has made me extremely cautious. Perhaps I am overcautious but being housebound at present I rely on the internet for so many things, including communication with hospitals and doctors.

I'm pretty housebound too..hi techie person - its a gut feeling really that M n S after so many years is mostly trustworthy I guess ;-) (and having a Mac may make me more confident, I dont know)

(I meant hi to you as a techie person Blossoming)

I think after this they will be safer than most others to be honest.

It's in their interest to be 100% up to date!

It’s in my interest to look after my own security

I send M&S vouchers to my student grandchildren as they like the food treats, so they will be pleased.

It’s not my own devices I would be concerned about Wyllow3, it’s the integrity of the retailer’s customer database and systems.

NotSpaghetti

I think after this they will be safer than most others to be honest.

It's in their interest to be 100% up to date!

I'm with this, Blossoming. It's why it has taken them so long imo, needing to get it right.

Yay, Marksies is back 👍

Blossoming

I’m afraid it will be a very long time before I trust M&S with my data again. Any purchases will be from their stores and paid for in cash.

I bet they are now one of the safest websites available to us actually. You can be sure that they will have learned their very hard lesson I would wager.

I have done an on line order for things I need that are not in stock in the shop. Fingers crossed all will be ok. I’ve changed my password. It has all been a nightmare for them 🙈

Everything I have gone for is out of stock. So frustrating. Be glad when they are back up and running properly.

I changed my password as soon as I saw it was recommended and will change it again before ever using but admit to being very wary to us the website now.

Be awhile before I sign into M&S again, they need to do more to protect their customers

I visited M & S in the capital only last week. So disappointed abd convinved a lit of items were old stock brought in to fill spaces. I did look on-line and strangely there I could only find the way, way out there M & S fashion items and other labels.Now going to major city in the hope there is more standard type stock.

Dear me, I do seem to have upset a few people. My views are my own and I choose not to interact with M&S online at present. You are all, of course, free to do otherwise if that’s what you want.

Your caution is very understandable, Blossom. Perhaps it's because of your techie abilities that you are so cautious. It's a mixed blessing tho isnt it? ie the more you know, the better you can manage to make a judgment:

OTOH, you also know everything that can possibly go wrong.

As regards in person shopping, there is a massive one with a good reputation - but its on the other side of town, in a massive mall, that you wouldn't get me in, in a month of Sundays.

Maybe its because I have a Mac that I am more confident that I won't get "invasion", maybe its years of experience frequent use with M n S click and collect, knowing that they will take things back very willingly - thats a big one for me - I do trust them unless reason not to comes along.

Anyway, I I want to support them, I'm so angry they were subject to this Ransomware attack. Deliberate target on a known good enough brand, oh they knew where to hit.

Blossom I do wonder what their new system is?

British Airways, Boots, Easyjet, John Lewis, Waitrose, Aldi, Morrisons, Sainsbury's, Hertz, Co-op and Tesco are just some of the companies hacked recently. You'd have to avoid online shopping altogether. One thing we can all do and it's so simple- don't stay logged in (always click the "log out" button) and don't let the website "remember" your details. Enter your card number each time - not really a huge effort.
Don't use the same password for everything - change it occasionally. No judgement from me if people decide not to purchase online - it's a personal choice. For me it's worth the risk and hacked companies are probably among the safest once they're back online.