Listening to other people can be very difficult, particularly on the phone where you don’t have visual clues about what they are talking about or how they feel about what’s wrong. It sounds to me as though you’ve been very good to your friend and I’m sure she appreciates it.
I, on the other hand, have a friend who when we speak on the phone, or face to face, gives me constant unwanted advice, about anything, eg about my dogs and how to care for them (she doesn’t have a dog!), the kitchen counter tops, my family, my husband!
I really would like her, if I am moaning about something, to say ‘OMG, how frightful, irritating, or annoying or exhausting for you’, or whatever. I absolutely do not want her to tell me what to do EVERY time before I’ve even finished talking.
Someone once told me that one type of supportive listening is known as ‘unconditional positive regard’. I’m not sure that I’ve explained that concept correctly, but I understand it as about supporting and listening to the other person without leaping in with one’s own solutions, until or if asked for them.
I don’t claim to have it right every time I listen to someone on the phone but I do try to be supportive when I’m listening, even if that means not saying what I really think, but just listening.
Hope that your friend’s renovations go well, a move can be one of the most stressful things in modern day life, and I suspect that having builders in, is a close second! 🌷🌷🌷
Police launch an investigation into Ann Widdecombe death


), maybe stop the suggestions and just sympathise? Let her get things off her chest and agree that it must be awful, then change the subject. Or a strategy I sometimes use is to ask directly- ‘are you looking for advice or support, as I’m here for either’?