MissRedd
I agree, shocking behaviour. What would you like to see happen? I see it was upsetting enough for you to share it here.
Did you just need to vent, or are you looking for various ideas on what your next course of action could be?
I think the woman should complain to her manager, although there never seems to be anyone in a position of authority in the shop. I think possibly, due to the shop being understaffed and checkout staff having to do other jobs, maybe the man who shouted was stressed out. However, on a shop floor is not the right place to behave like this.