Aggressive behaviour towards shop worker

Did you report the incident? Did you say anything to the staff member abusing his/her co worker? I would have done both.

Smileless2012

Did you report the incident? Did you say anything to the staff member abusing his/her co worker? I would have done both.

So would I. Shocking way to treat a member of staff

she shouldn't have spoken to her like that but she should have fetched some ladders if she couldn't reach. Shops have layouts they have to follow to ensure product placement and increase sales. You can't stock shelves randomly

to speak to an employee in front of other people like that is not acceptable, she should have been reported

Smileless2012

Did you report the incident? Did you say anything to the staff member abusing his/her co worker? I would have done both.

There were only 2 members of staff on duty. It's not a shop I use often, but it seems to be understaffed and the man moved out of the way quite quickly.

Why didn’t you say anything at the time?, it would have been of more use than reporting it on here.

If you have the Co-op app on your phone, there is a way of contacting them using an online form , it's in the More from the Co-op section- contact us,, or there is telephone no for general enquiries: 0800 0686 727. I am sure they would appreciate your feed back to this incident as they pride themselves on being a community shop and working with among others mental health charities.

I agree, shocking behaviour. What would you like to see happen? I see it was upsetting enough for you to share it here.

Did you just need to vent, or are you looking for various ideas on what your next course of action could be?

I hate bullies.
They think that by shouting at someone, especially with an audience, that they come across as impressing everyone. Well they don't. They come across as the unpleasant bullies that they are.
I could not have stood there and said nothing.

MissRedd

I agree, shocking behaviour. What would you like to see happen? I see it was upsetting enough for you to share it here.

Did you just need to vent, or are you looking for various ideas on what your next course of action could be?

I think the woman should complain to her manager, although there never seems to be anyone in a position of authority in the shop. I think possibly, due to the shop being understaffed and checkout staff having to do other jobs, maybe the man who shouted was stressed out. However, on a shop floor is not the right place to behave like this.

I once did a voluntary job where I was treated in a similar way. I complained to the manager, who just shrugged it off, so I handed in my notice with immediate effect. Nobody should be treated like that, but I guess it's not so easy if it's a paid job and money is tight.

Were you able to say a few words of support to the poor woman? She must have gone home feeling humiliated.

Being stressed out is no excuse for the public humiliation and bullying of a co worker.

Nell82

Were you able to say a few words of support to the poor woman? She must have gone home feeling humiliated.

I wanted to speak to her, but she wandered off, probably didn't want the attention.

Man who is her boss shouting at a female worker who is physically smaller. Horrible. I could not have stayed quiet. Cumbrianmale56...i presume you are a man. It mskes me feel worse for the woman..how humiliating for her.

Bad enough being abused by the customer, without being abused by your work colleagues 😩

They are mostly franchises aren't they.
So probably he is the boss.
But you could have upbraided him.
He cannot sack a customer.

I don't think they are all franchises welbec - and if this behaviour was reported it certainly wouldn't be approved of by the Co-Op, even if it was.

I think report this even if it wasn't very recent. It's truly shocking.

And has the small lady even been trained on ladders I wonder? Or had reasonable adjustments made for her size?

JaneJudge

she shouldn't have spoken to her like that but she should have fetched some ladders if she couldn't reach. Shops have layouts they have to follow to ensure product placement and increase sales. You can't stock shelves randomly

If she had got a ladder, she would most probably have been going against health and safety regulations.
You just can’t win!

I expect that ladders are unsafe in a retail space during opening hours
Crossstitchfan - especially one where people are popping in and rushing about (probably with children). ...

Or maybe you have to shut off the aisle? 🤔

They do use ladders in retail some of them are more like stairs but in a small co-op I imagine they’d use those round step up things.

There are 8 different co-op groups

I have no idea how I know this information 😂

I’ve googled they are actually just plainly called a “round step”

I still think they are one of our more ethical retailers and would be horrified at the treatment of the smaller/older worker.

I don't understand Cumbrianmale56 why you didn't complain immediately - but I do hope you have done so now.
🤞
Please do if you haven't yet.

I saw this in a local card shop and wrote to their head office, I had a lovely email reply saying they were sending the area manager to visit and investigate. Difficult if it's only a little local shop though🫤