Aggressive behaviour towards shop worker

My thoughts too jillykins - and as I said earlier, we have no idea if they have done anything since - because, (unsurprisingly) Cumbrianmale56 is lying low.

Quite a lot of bullies on here having a go at the OP bit like the shop manager.....not very nice...

I've complained about the appalling rudeness ,
which I've witnessed in supermarkets .
I saw and heard a manager swearing at staff and reducing them to tears .

I also complained that two members of staff - one disabled and one heavily pregnant weren't allowed to sit at the tills .

I certainly would do it again .

Couldn’t you have found the courage to stand up for this lady?

So If I witnessed a shop assistant being belittled and shouted us, I certainly would insist on seeing the manager and making sure the culprit was reprimanded and a proper apology received by shop assistant.

Maremia

Why be rude to the Poster? If you are shocked at something, you don't always have a response ready. Hindsight is a great superpower.
We have all complained, 'I wish I had said that.' Haven't we?

FAir enough. So now is time to return to the shop and ask to speak to the Manager.

This happened to me once, I was 16/17 doing a summer job at the local Coop. The manager was always 'accidentally' bumbing into me, touching my bottom or my breasts (60s, it was almost expected then). One day I droppe a jar of pickles when filling shelfs and he laid into me, calling me everything under the sun. The shop was very busy and I was paid (in cash, the previous evening). So I grabbed the chance and explained loudly to all about his disgusting behaviour and that he should be ashamed - and stick his job. Took my apron off and walked out of the shop, with applause from all the customers. THAT felt great!

Worth having a word with the shop worker first? Then make a decision on how to proceed?

Since you failed to intervene or speak to anyone at the time at least make some effort to contact the Co-op and report what you saw.

Employers are not permitted to treat staff in this way at all.

Why be rude to the Poster? If you are shocked at something, you don't always have a response ready. Hindsight is a great superpower.
We have all complained, 'I wish I had said that.' Haven't we?

Crossstitchfan

JaneJudge

she shouldn't have spoken to her like that but she should have fetched some ladders if she couldn't reach. Shops have layouts they have to follow to ensure product placement and increase sales. You can't stock shelves randomly

If she had got a ladder, she would most probably have been going against health and safety regulations.
You just can’t win!

Most shops have those kick stools where the wheels retract when you step on them. But staff would have to have been trained to lift items, reach shelves. Thy would also have a plan to work to.

BUT there is no excuse for shouting at someone, especially in public, even if they did not do what they were supposed to.

mabon2

Yes indeed, what a waste of a comment. You know full well what you should have done, bit cowardly weren't you.

Bit rude, aren’t you? No change there!

Although I would have had to fight the urge to intervene, it might be a better idea to report this to the shop management, rather than risk causing more trouble for the poor woman, and possibly behind the scenes away from public view.

Yes indeed, what a waste of a comment. You know full well what you should have done, bit cowardly weren't you.

I would have/ would reported it! Personally I would have said something.

I once had a colleague come into the office and shout at a member of my team because they had made a mistake with a client. I dealt with that swiftly! It is NEVER acceptable to upbraid a colleague and humiliate them like that! A quiet word explaining what had been done wrong would have been the correct way to handle things! I would report this to head office. Its embarrassing for the belittled employee and uncomfortable for the public!

To be fair, we don't know that the OP has done nothing since, Barbadosbelle - maybe they have done something since.

.

So .....

You said nothing of any point at the time. And have done nothing since.

But you've come on here to relate what you witnessed!

Well done you. What a brave chappie you are.
.

I saw this in a local card shop and wrote to their head office, I had a lovely email reply saying they were sending the area manager to visit and investigate. Difficult if it's only a little local shop though🫤

I still think they are one of our more ethical retailers and would be horrified at the treatment of the smaller/older worker.

I don't understand Cumbrianmale56 why you didn't complain immediately - but I do hope you have done so now.
🤞
Please do if you haven't yet.

I’ve googled they are actually just plainly called a “round step”

They do use ladders in retail some of them are more like stairs but in a small co-op I imagine they’d use those round step up things.

There are 8 different co-op groups

I have no idea how I know this information 😂

I expect that ladders are unsafe in a retail space during opening hours
Crossstitchfan - especially one where people are popping in and rushing about (probably with children). ...

Or maybe you have to shut off the aisle? 🤔

JaneJudge

she shouldn't have spoken to her like that but she should have fetched some ladders if she couldn't reach. Shops have layouts they have to follow to ensure product placement and increase sales. You can't stock shelves randomly

If she had got a ladder, she would most probably have been going against health and safety regulations.
You just can’t win!

I don't think they are all franchises welbec - and if this behaviour was reported it certainly wouldn't be approved of by the Co-Op, even if it was.

I think report this even if it wasn't very recent. It's truly shocking.

And has the small lady even been trained on ladders I wonder? Or had reasonable adjustments made for her size?

They are mostly franchises aren't they.
So probably he is the boss.
But you could have upbraided him.
He cannot sack a customer.