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Tesco online .... or another?

(72 Posts)
Luckygirl3 Wed 22-Oct-25 13:56:51

Just wondering if anyone has any ideas to throw in.

I have shopped with Tesco online delivery services for many years. I choose them because I find the interface easy, they have a few items that I am not sure I can get elsewhere and also they have the option to add a note to each item (e.g. long eat by date please).

Also I could get hardware items like printer paper or party balloons in with my grocery order. They have now changed this and such things are there but they are available through a third party seller with a long delay and of course expensive postage (when I am already paying a delivery charge).

I was going to shop around a bit and see what I could find from other supermarket grocery delivery sites, but thought I might try the "shortcut" of gransnet in case anyone uses another site and can advise at all whether similar changes have happened there.

Thank you for your help with this.

Alison333 Thu 23-Oct-25 15:17:24

Charleygirl5

I am so pleased that Ocado and M&S share because I only buy M&S jars of coffee. I seek out offers, and am usually glad because to date, all the orders have arrived.

I use Morrisons the most and have started using Sainsbury's for a change. I have done well with the Nectar points.

Sainsbury's staff do not carry my groceries to the kitchen so now I place most items on a single sheet and pull it through as I do not have carpets or rugs.

I stopped driving in July so add Amazon and I need never leave the house!

Great idea to use a sheet to pull the shopping in from the door!
I must try it!

SparklyGrandma Thu 23-Oct-25 15:13:55

I use Ocado and Waitrose, both are very good, especially in Waitrose the area of fresh quality vegetables and fruit, plus lower salt and lower levels of sugar in their groceries.

Waitrose were the only online deliveries I could get during COVID.

I don’t eat meat so my food shopping costs less overall.

barbaraellen Thu 23-Oct-25 15:08:45

I have used Sainsbury's and Asda during lockdown. I have also used Tesco which is good for specifying say ripe tomatoes or medium size jacket potatoes.
Quality of picking and delivery may vary with
the location of the store.
I have found it useful to send flowers along with a few goodies and general shopping to
my daughter some distance away.
This works out cheaper than sending just a bouquet of flowers.

cornergran Thu 23-Oct-25 15:01:33

I primarily use Morisons for deliveries (they deliver printer paper) which comes in plastic crates now from the local store which the driver carries into the kitchen, sometimes even helps unload them. I've not found a way to note if substitutions are permitted and do get some odd ones, easy to return with the driver for instant refund.

Until a month ago our deliveries came from the warehouse with items in bags, much better as substitutions were rare and the bags were very useful for bins

I've used all the supermarket home delivery services over the years and found Waitrose the easiest to navigate, struggled with Asda. The Tesco and Sainsbury sites somewhere in between. I've not used Ocado - yet. It's all personal preference I think.

sandye Thu 23-Oct-25 14:38:54

I use Tesco but for ANYTHING else I use Amazon. I pay prime and that is £95 a year. That gives me free delivery on everything and hands down pays me bonuses, especially at Christmas. The chose is massive and I dont have to get the car out, drive into town pay to park the car and buy other things because I'm there. I save on car park and petrol but even something as easy as washing up gloves were 20p cheaper on amazon, with the bonus of a free TV channel.

cc Thu 23-Oct-25 14:28:40

dalrymple23 We often spend time near the coast in Dorset and used to have Ocado deliveries there but they suddenly stopped delivering.
I think many regular shoppers like me must have protested because I've just found that they're delivering again so I can have my Christmas food delivered there rather than having to take everything in the car.

hjmhill Thu 23-Oct-25 14:25:18

I use Ocado because there are hardly any substitutions and they price match to Tesco and Sainsbury's. Also, they deliver in bags and bring it in and put it on the side in the kitchen for me. I buy a lot of their own ranges but buy M and S food for a treat 😃

dalrymple23 Thu 23-Oct-25 14:19:44

I don't like this Marketplace scenario with Tesco. I ordered an item which I have to return for a refund. The original supplier said that it was the responsibility of Tesco. Tesco said it was the responsibility of the supplier. I feel like a shuttlecock! No idea where I go next. Yet another innovative idea which does not work.

I use Waitrose for home deliveries, as well as Tesco. The absolute best, though, is Ocado. Why they don't deliver here, I have no idea. It is maddening. I keep asking them in the faint hope ......

NotSpaghetti Wed 22-Oct-25 20:33:44

Visgir1 I wonder if the balloons and printer paper depends on your local Waitrose?
I have just helped my mother-in-law put printer paper on her Waitrose order!

She didn't want balloons so can't be sure about those.

Whitewavemark2 Wed 22-Oct-25 20:22:54

Oh the drivers always take the shopping into the kitchen for me and put it onto the worktop😊

Whitewavemark2 Wed 22-Oct-25 20:21:34

I started using home delivery a few years before I retired that was 20 years ago. I have used them all over the years. At the moment I have a shopping pass from Sainsbury at £40 per annum and then free delivery over £45, but I do use Waitrose and occasionally Ocado. It never occurs to me to go shopping for the main shop, too much like hard work!!

Doodledog Wed 22-Oct-25 20:11:38

I would use Ocado for the bags, but they don't deliver here. I dislike the pallet things, and some of the drivers actually turn their back as I bend to unload them. As soon as Ocado start in this area I will change to them and let Sainsburys know the reason.

Meanwhile, I use Sainsbury's, and have used Tesco in the past. I don't think there is anything to choose between them when it comes to accessibility, price or range of goods. I was using Sainsbury's when covid struck, and was impressed with their loyalty to existing customers, when (I think) other supermarkets had something of a free for all when it came to allocation of slots.

If I remember correctly, I think the Tesco loyalty scheme is better than Nectar, though.

FoghornLeghorn Wed 22-Oct-25 19:35:48

Ocado are far superior to any supermarket.

Allira Wed 22-Oct-25 19:17:07

I wouldn't bother with the greetings cards!
Do you have a village shop or Post Office that sells them?

Allira Wed 22-Oct-25 19:14:26

Tesco Marketplace is a service where third-party sellers deliver products directly to you, separate from your usual Tesco grocery order. These Marketplace deliveries are sent via post or courier, have their own delivery fees (which can be free for orders over a certain amount or for Delivery Saver customers), and are fulfilled by the sellers themselves, not by Tesco stores

There is a delivery fee, and returns are at your own expense.

Tesco should put a warning on its website if you order anything from Marketplace.
However, it can be avoided as 'Marketplace' is written above the item on the website.

Allira Wed 22-Oct-25 18:56:07

Luckygirl we've used both Tesco and Waitrose online deliveries but not for a while.

It sounds as if it could be a local issue dependent on where your deliveries come from. Our Tesco deliveries don't come from our local store but from somewhere miles away (in the Welsh valleys).
Waitrose deliveries come from our nearest store which we visit sometimes too and they do sort out problems in store.

Can you find out which store your order comes from and contact them?

Daddima Wed 22-Oct-25 18:24:53

Visgir1

Luckygirl3... Definitely doing your research then 😅
I'm a Waitrose on line shopper, very unusual they don't have the product, good service from the Delivery driver who helps unpack.
However they don't do Balloons or printer paper.

Waitrose for me too. I can usually get the slot I want, even just the day before. I used to use Sainsbury’s but their timing wasn’t very reliable, and the drivers ( especially the younger ones) usually stood at the door with arms folded while I unpacked! As visgirl said, Waitrose drivers are most helpful.

cc Wed 22-Oct-25 18:24:23

Flippinheck the Ocado minimum spend for a SmartPass is still £40, but I think it is £75 at Christmas. I prefer them because they make up the orders from a warehouse so have a better idea of what will be in stock than Morrisons, who deliver from a store in my area. I have shopped at Waitrose, we had priority slots during Covid, but as they deliver from stores there are far more items missing.

V3ra Wed 22-Oct-25 18:20:46

I shop online with Tesco and have my printer paper delivered with everything else.

Search for "printer paper."

There are 23 products.

Click on the "Filter" button.

Click on "Tesco and Marketplace."

There are 19 Marketplace items and 4 Tesco items.

Click on the box that says "Tesco."

These items can be ordered and delivered with your normal shopping, at no extra delivery charge.

Hope that helps!

cc Wed 22-Oct-25 18:19:06

NotSpaghetti

I like Ocado best.
It has better search facilities I think and lots of things to filter with.
You can also sort price wise by weight (say) so if you can have 500gms for £3.82 or 295g for £2.05 or 475g for £3.70 you will know which is cheaper per gram.

Another fan of Ocado here. They have much more choice than most, though I am sorry that they no longer sell my Waitrose treats. I agree that their searching, sorting and filtering facilities are simply the best.
I use their "Reserved Order" system which means that they automatically book me a slot at my regular time, with a trolley of my regularly bought products. You can actually choose to have a product added every week, fortnight or month so you don't forget it.

JamesandJon33 Wed 22-Oct-25 18:12:26

Elegran It must be a Welsh thing then 😳

pably15 Wed 22-Oct-25 18:01:06

I've found that with Tesco too,I make my own greetings cards and used to get envelopes with my order, but they still sell them in the store.

Moonwatcher1904 Wed 22-Oct-25 18:00:00

kittylester

I too have used Sainsbury's since lockdown and can't really fault it. True somethings are not available or are subbed but you don't have to accept the subs or, indeed, anything you've ordered when it arrives at yiur door.

I can tick a box as I order to say whether a sub might be acceptable so I don't understand the post by Moonwatcher.

I couldn't find a box to tick as I ordered things. That's why I said that. I will have another look perhaps I've missed something. x

Elegran Wed 22-Oct-25 17:51:15

JamesandJon33

Tesco now sell postage stamps as part of an online delivery; but you can’t buy them at the counter in shops. The assistant had no idea why .

In my Tesco you can buy them from the customer services counter (along with cigarettes and scratch cards) and they will order a taxi for you if you need one.

Charleygirl5 Wed 22-Oct-25 17:13:00

I am so pleased that Ocado and M&S share because I only buy M&S jars of coffee. I seek out offers, and am usually glad because to date, all the orders have arrived.

I use Morrisons the most and have started using Sainsbury's for a change. I have done well with the Nectar points.

Sainsbury's staff do not carry my groceries to the kitchen so now I place most items on a single sheet and pull it through as I do not have carpets or rugs.

I stopped driving in July so add Amazon and I need never leave the house!