I think the OP is referring to a recent incident where a spare room key was given out without checking with the guest:
The Travelodge hotel chain says it has made "immediate changes" to its door key policy after a hotel guest was sexually assaulted by a man who was given the key card to her room. Kyran Smith was jailed in February for seven-and-a-half years following the attack at a Travelodge in Maidenhead, Berkshire, in December 2022. The chain's chief executive Jo Boydell apologised to the victim in a statement on Sunday and said the changes would ensure additional or replacement keys were only issued with permission from the person staying in the room.
