I despair for society

What on earth is the answer. In schools child benefit stopped for non parenting parents.
More security in publoc places and removal from GP lists for abusive patients.
How are other European countries coping. It cant just be the UK

B9exchange

Practice manager should have been called as soon as the abuse started and taken patient and sister out of the reception area to a private office. There it should have been explained to them that abuse to staff would not be tolerated and any further episodes could result in removal from the list. Practice manager should then have spoken kindly to your sister and asked if she was all right. I should know, I used to be a practice manager! If your sister is not getting the support she needs, then perhaps it is time to change practices?

I agree.
If all else fails telling them they are on camera and the police can be called would work it’s magic.

In our area there is a special 'challenging behaviour' practice for difficult patients ie those that no other practices would have. I can only assume that the staff there have the patience of saints

kittylester

I, too, worry about the way people behave.

DD3 has just left her job as a TA in a small village school in Leicestershire. She was employed as a 1 to 1 for a girl with specific problems.

In one week she was pinched, bitten, hit and pushed down some stairs - not by 'her' child. She gave up reporting to her head because the head stopped trying to engage with the parents as they initially told her that the staff should stop irritating the child and then threatened the head with violence.

This happened to DiL and also other members of staff. The child was very young and had several siblings who had severe behavioural problems too. The children are now attending a Special Unit, thankfully.

Drugs, lack of morals, raised by phone, no punishments, bad parenting, but basically drugs, I bet she has slug eyebrows, fake lashes, pumped up mouth and a tan sad sad creature

When phoning my local surgery the first thing you hear is a message about any kind of abuse not being tolerated. Rang a bank a few days ago and the first thing on their message was similar. A sad state of affairs but not new.

Luckygirl3

Don't despair for society. These people are the exception.

🙏🙏

Gin

A friend of mine has been a teacher for all her working life. She loved her job and was always very happy and fulfilled in her role, lately as head of a department. She had planned to retire at 55 in three years time but the behaviour of this year’s classes have reduced her from a confident, happy person to one terrified by the behaviour of the feral ten year olds. She was telling me yesterday there seems to be an on line challenge to see the quickest time to make the teacher quit or cry. The parents will not listen and will not agree their little darlings have any faults and tell the school to sort the children out. She is so distressed that she is unable to give time to those who want to learn that she is now leaving. The loss of a talented popular teacher because parents are not parenting their children.

How awful!

Shocking

In our GP surgery reception and waiting room there's a sign that they have a zero tolerance policy regarding abuse, violence, threats and harassment towards its staff. In person, on the phone, verbal or physical . Offenders will be removed from the patient list and may face police involvement.

I hope that the patient is removed from the list and the reason given. She can then blame her friend. There should be consequences for this type of unacceptable behaviour.
The staff should be protected from this verbal abuse.
If there were consequences this behaviour could possibly stop.

I had hoped to phone my friend’s surgery for essential admin but the message was - only phone if this call is medically needed. The reason being that the line had to be kept open because of the meningitis cases in Kent. All 4 of them. I don’t live in Kent.

Sadly everyone working in public facing jobs suffers at some time. I worked in schools for a number of years and occasionally was abused by students. Sometimes it happened when I was out shopping outside school time.
One student followed me round Sainsburys shouting abuse and I took refuge with a male friend who happened to be in the store. The next day I phoned her mum and told her about the behaviour. Fortunately she took action and the girl came and apologised next day - you know the sort of teenage apology, totally insincere. She then said " But anyway I wasn't in school so you can't do that" - as in phone her mum.
My response - " Notice, I can, I did and I will do again!" Sadly some parents just don't want to hear that their 'little darling' is far from innocent!

I hope your sister isOK. But surely the surgery manager and staff should have come and backed your sister up!
Or even threaten to call the police!
I’d be tempted to ban the patient from the practice!
Might be harsh but no call for abusive behaviour at all.

Brilliant and so she should be. Practice manager and senior partners should have assisted your sister .
I hope she is OK and must discuss what can be done

No guesses why they were going to court (or avoiding going to court!)

I used to work in a social work situation where members of the public came in and accessed the service. That was from 1985-2005. During that whole time we only had one incident and that was a man who had obvious mental health issues. He was a Vietnam vet and we managed to calm him down so no harm done. How things have changed, you just wonder about the parenting (or lack of ) now.

What Graphite said regarding the incident in the surgery. Most people don't behave like this though. The practice manager should have asked her to leave at the first instance of bad behaviour.

Gin I have sympathy for your teacher friend. It only takes one feral child to disrupt the education of the rest of the class, and it's true that sadly, there are parents who don't discipline their children and refuse to accept blame.

butterandjam

In our GP surgery reception and waiting room there's a sign that they have a zero tolerance policy regarding abuse, violence, threats and harassment towards its staff. In person, on the phone, verbal or physical . Offenders will be removed from the patient list and may face police involvement.

Yes, ours have the same notice I suppose it’s to hopefully stem any of that behaviour before it happens tho I haven’t seen any patients do anything like that, it must go on.
I wonder if a warning notice has any effect?

fancyflowers

What Graphite said regarding the incident in the surgery. Most people don't behave like this though. The practice manager should have asked her to leave at the first instance of bad behaviour.

Gin I have sympathy for your teacher friend. It only takes one feral child to disrupt the education of the rest of the class, and it's true that sadly, there are parents who don't discipline their children and refuse to accept blame.

Why call them a feral child? Disrespectful/ disruptive behaviour can have many causes from being brought up in chaotic households to being on the autistic spectrum.

jakuss

Drugs, lack of morals, raised by phone, no punishments, bad parenting, but basically drugs, I bet she has slug eyebrows, fake lashes, pumped up mouth and a tan sad sad creature

There’s something in your post that makes you appear a tad judgemental, would I be correct ? 🤷‍♀️