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Online clothes company that keeps changing its name

(60 Posts)
Magenta8 Sun 12-Jul-26 13:25:10

There may be more than one company doing this but it always seems to turn out the same way.

There are photos of clothes on the website that look really nice in the photos and are often described as being made from natural fibres and decorated with lace, embroidery, flowers etc.

You order what looks like a really pretty top in the photograph online, only to find that what arrives is made from cheap polyester with a printed design on it that looks really awful.

You try and return the item but this proves impossible as you seem to be blocked from doing so at every turn.

A short while later you find what look suspiciously like the same tops being advertised by a company with a completely different name. It would appear that they trade under one name until they have a few one star reviews on Trustpilot, then they simply change the name of the company and start again.

A while back I bought what was supposed to be a knitted cotton top with embroidered flowers. What arrived was a printed polyester fleece top with unhemmed edges.

petra Thu 23-Jul-26 12:13:35

WithNobsOnIt

How do these Companies get to keep advertising if they have so many complaints. And are plainly scams.

Don't know how online and mobile phone advertising works. But surely these companies pay for these adverts.

Are the any regulatory organisation or bodies?

How do these companies get to keep advertising
Billions of sales.
At the 2024 Super Bowl the spend $10 million on giveaways.
They aired 6 adds on the screens. Each add was 30 secs long and cost $7million an advert.
And, the holding company is registered in Dublin

Witzend Thu 23-Jul-26 11:28:30

Or rather, listen to it!

Witzend Thu 23-Jul-26 11:28:14

Please read the BBC R4 podcast, ‘The Knitted Cardigan Scam’.

Luckygirl3 Thu 23-Jul-26 10:40:13

I just want to find the lovely garments from a legit seller ....

Elegran Thu 23-Jul-26 10:34:25

Luckygirl3

I am always puzzled by these lovely designs - why does someone not actually make the real thing? Or maybe they do but at outlets that are way out of my budget!

Often someone does make them - and these firms pinch the photos for marketing and make cheap copies to send out to people who order.

Or they make up one good example in the material they claim, to photograph, but make the production runs as cheaply and quickly as possible. There are delays in despatching orders, and difficulties in returning the fake ones are built into the transaction, so that they can give you the choice of waiting forever or accepting a refund of a fraction of what you paid, then they don't even have to make as many as they get orders (and money) for.

Faxgran Thu 23-Jul-26 10:07:51

I ordered a chemistry set from Project Montessori — sounds really educational, no? —-in good time for a gc birthday.
Never arrived in time, and when it did, it came from China.
I could have bought a nuclear lab myself for the same price from Temu!

Primrose53 Wed 15-Jul-26 22:21:40

One to watch out for in recent weeks is a company selling what they claim are handmade bags. Decorated with dragons or cats and they look lovely but cannot imagine what cheap tat you will receive instead. Can’t remember the name but it’s 2 female names and I think one is Linda.

MibsXX Wed 15-Jul-26 17:40:31

I am gradually losing all my back teeth top and bottom, as you can imagin this is disdastorus with regards to my hopes of evr finding a partner again ( bus driver Mr Perfect traded me in foryounger model after almost 10 years together!) Those dam denture adverts really boil my piss as it were, the pictures and videos dont even agree what the actual dentures LOOK like and they all appear to be the same, low or high price, they are profiteering on peoples misery and should not be allowed ( no I didn['t buy any, but several youtubers did and did unboxing vids) I am feeling soo desperate I do check the ads out but they are all the same scammy scummy crap

Peaseblossom Wed 15-Jul-26 12:52:31

Magenta8 PayPal were useless when I complained about something I bought that turned out to be shipped from China and they said I had to return it, which would have cost more than what the actual item cost. If I returned it by sea it would have taken months to get there and if I had returned to it other way it would have cost a lot of money. It was a magnetic building toy which I was buying for my grandson who would have been about 15 months as I was buying it for a Christmas present and it was nothing like the picture, and as it had magnets in it, it would have been dangerous. It's disgusting that these unsafe toys are allowed to be sold. I never got the money back. It was about three years ago and I've never used PayPal since. If I remember rightly I got about £10 back from the bank, after complaining that they didn't get back to me, but I lost about £15

Primrose53 Tue 14-Jul-26 22:04:40

I have a friend who has been caught out so many times. She is a retired legal secretary so should know better but she just scrolls through stuff and gets carried away.

She signed up for cosmetics at a bargain price but didn’t realise they were then charging her a large amount every month!
She’s paid for very poor Chinese sweatshirts. She ordered bargain bras which were so small they barely covered a nipple! 🤣. I think she orders stuff when she is overtire. She has trouble sleeping.

MaggsMcG Tue 14-Jul-26 20:05:00

Dont dis Shein too much their returns policy is fantastic snd very easy I've bought loads of stuff that has been fine, and sent loads back and got refunds. It is still better to remember "you get what you pay for" but that also applies to cheaper retail outlets and market stalls.

Notagranny44 Tue 14-Jul-26 18:53:14

Why are so many of these items advertised on Gransnet and Mumsnet?
Some of them look absolutely lovely, with beading and embroidery and I really fancy them, but I suspect that, at the price they are offered, they would not be like that in real life!

Witzend Tue 14-Jul-26 18:49:13

Did anyone else see the FB ad for the jewellery business sadly having to close? So they were actually giving away! all these fabulous items - sapphires, gold and diamonds etc. all beautifully sparkling in the photos - all you will need to pay is the postage!
So wonderfully generous of them!

How anyone with more than half a brain cell can fall for such a scam, I really do wonder.

Magenta8 Tue 14-Jul-26 18:48:55

Online shopping can take you into shark infested waters very easily, not for just clothes.

There are some very helpful comments on here.

As the old saying goes, "You can't be too careful."

PamelaJ1 Tue 14-Jul-26 18:38:32

BlueBelle

winnylily so you have no worries about buying off a group of companies under the name of Temu that uses slave trade and keep their ‘staff’ in villages away from their children and families and working 15 hour days with one day off and that doesn’t concern you as long as you can buy cheap stuff
Don’t take my word read up about it and they get away with it

Unfortunately so many people don’t even begin to give any thought to the origin of their purchases.
Not buying from China saves me a fortune but sometimes I don’t have a choice.
I also do the majority of my shopping in real shops so I look at all the labels so it’s easier to resist.
Good job I’ve got most things I need now, I don’t need to buy much of anything.

Sue500 Tue 14-Jul-26 18:36:51

Yes I recently bought 2 dresses what arrived was so different, dull colours, too short. When I asked to return them was told they had to be sent abroad via courier company and insured at my expense so they offered me 20% refund and keep the dresses. I eventually got them to 80% refund and keep the dresses which will go to the charity shop. Lesson here is read the trustpilot or any other reviews first.

Padstow13 Tue 14-Jul-26 17:47:19

Witzend

Facebook is awash with ads that more or less scream ‘Scam!’ The items are offered at amazingly bargain prices. There will often be a highly respectable looking person or couple, saying that ‘sadly we are having to close our much loved family business…’
Etc,. and very often there will be a classy-sounding U.K. location for the business.

So often it’ll turn out to be cheap, nasty Chinese tat.
IMO, if something sounds too good (cheap) to be true, then it almost certainly is.

I’d just add that a neighbour ordered some dresses from ‘Made By Jessica’ and was extremely disappointed with the quality. She tried to return them - to China - but it was so much faff IIRC she gave them to a charity shop.

Yes, there's an astonishing glut of "hand-crafted" and "quality" items going for a song due to a "time to retire" scenario, blah, blah, blah.

Why has 'retirement' for this particular sector of the consumer market suddenly become a Niagara Falls?

LadyGaGa Tue 14-Jul-26 17:36:53

I was about to buy a smiley faced tote bag from a suicide and mental heath charity that kept popping up on Facebook. Hoodies for Heroes. I checked out Trustpilot and I’m glad I didn’t press the button - apparently it’s a ‘dropshipper’. Just takes orders and then orders from China. The claim to be a charitable organisation is a scam. On the site the reviews are either dreadful or 5 star, nothing in between. Probably the good ones are made up. It’s easy to think you won’t fall for stuff like this, but I nearly did!

BlueBelle Tue 14-Jul-26 17:03:41

winnylily so you have no worries about buying off a group of companies under the name of Temu that uses slave trade and keep their ‘staff’ in villages away from their children and families and working 15 hour days with one day off and that doesn’t concern you as long as you can buy cheap stuff
Don’t take my word read up about it and they get away with it

Suzieque66 Tue 14-Jul-26 16:59:56

I buy from QVC .. brilliant clothes but very expensive but you get what you pay for ...and they let you keep and wash and wear the garment and if after 60 days YES 60 days you decide you dont like it you can send it back for a full refund !!!!!

Esmay Tue 14-Jul-26 16:54:06

I ordered a few pairs of printed brightly coloured hareen pants for yoga from Amazon .
They had glowing reviews .
They looked nice ;but were skimpy and the seams split on the first wearing .
I have never known so much colour come out of fabric when washed.
I had the option of sending them back to Thailand at my expense with no guarantee of a refund.
Five years on and they are still being sold .

petra Tue 14-Jul-26 16:41:43

granto3

Magenta8
I always check out these online companies before I order. I have been "stung" before. What I thought I had ordered, was nothing like the item I received. There are some prominent ones that seem to pop up everywhere you look! i.e. Shein and Temu which turn out inferior goods by the bucket load, from the Far East. Personally, anything that I buy (which might be a bit dubious) I will use PayPal. There have been 3 different occasions when I have been caught out and have then reported to PayPal, They will investigate and if found in your favour, (which they usually do) they will refund you the whole amount including any postage. One one occasion, I had paid F/book 50p to find out the result of a quiz they had running and the next thing I knew, 29.99 had been taken from my current account! It turned out that (they say") that I had signed up for a monthly amount for some unknown monthly quiz which was totally untrue. I tried to resolve the matter myself but got nowhere fast and this is where PayPal come into play. Within 24 hours, they had the matter resolved, money paid back into my bank account and had reported the company to wherever. I have not seen them advertise again on F/book

I’ve posted this before but I’ll say it again.
Temu are not manufacturing company. They are an online market for thousands of different companies.
If you see something on Amazon, eBay, Etsy you will probably find the same article on Temu or Shien but cheaper.
Most people don’t give a second thought to buying on the above companies but the goods all come from the same source.

petra Tue 14-Jul-26 16:35:30

WithNobsOnIt

How do these Companies get to keep advertising if they have so many complaints. And are plainly scams.

Don't know how online and mobile phone advertising works. But surely these companies pay for these adverts.

Are the any regulatory organisation or bodies?

Considering Temu’s holding company is worth $121 billion, the cost of advertising is of little concern.

shoppinggirl Tue 14-Jul-26 16:34:40

If I see a company that I haven't heard of selling what look like lovely clothes I cut and paste the name into my browser and then put SCAM after the name and then click on search. It usually comes up with whether or not the company is genuine.

granto3 Tue 14-Jul-26 16:22:57

Magenta8
I always check out these online companies before I order. I have been "stung" before. What I thought I had ordered, was nothing like the item I received. There are some prominent ones that seem to pop up everywhere you look! i.e. Shein and Temu which turn out inferior goods by the bucket load, from the Far East. Personally, anything that I buy (which might be a bit dubious) I will use PayPal. There have been 3 different occasions when I have been caught out and have then reported to PayPal, They will investigate and if found in your favour, (which they usually do) they will refund you the whole amount including any postage. One one occasion, I had paid F/book 50p to find out the result of a quiz they had running and the next thing I knew, 29.99 had been taken from my current account! It turned out that (they say") that I had signed up for a monthly amount for some unknown monthly quiz which was totally untrue. I tried to resolve the matter myself but got nowhere fast and this is where PayPal come into play. Within 24 hours, they had the matter resolved, money paid back into my bank account and had reported the company to wherever. I have not seen them advertise again on F/book