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Online clothes company that keeps changing its name

(59 Posts)
Magenta8 Sun 12-Jul-26 13:25:10

There may be more than one company doing this but it always seems to turn out the same way.

There are photos of clothes on the website that look really nice in the photos and are often described as being made from natural fibres and decorated with lace, embroidery, flowers etc.

You order what looks like a really pretty top in the photograph online, only to find that what arrives is made from cheap polyester with a printed design on it that looks really awful.

You try and return the item but this proves impossible as you seem to be blocked from doing so at every turn.

A short while later you find what look suspiciously like the same tops being advertised by a company with a completely different name. It would appear that they trade under one name until they have a few one star reviews on Trustpilot, then they simply change the name of the company and start again.

A while back I bought what was supposed to be a knitted cotton top with embroidered flowers. What arrived was a printed polyester fleece top with unhemmed edges.

Magenta8 Sun 12-Jul-26 13:32:26

Sorry that should be 'its name' (the heat strikes again)

MawsRosie Sun 12-Jul-26 13:55:41

The Chinese curse strikes again!
I should know better, I DO know better but I have fallen for these too.
Why didn’t I check Trustpilot?
I am now very wary of clothing /handbag/shoe companies which sound VERY British, often with a place name in their name, or claiming to be an old family business reluctantly ‘going out of business’
Caveat emptor was never so relevant.

Primrose53 Sun 12-Jul-26 14:28:04

These Chinese scammers have been featured on Watchdog a few months ago and more recently on the consumer prog with Gloria Hunniford and two other female presenters.

At the moment there’s a firm calling themselves Harrington & Co advertising mens caps. All the reviews are fake and have daft names. If anybody posts a negative review they disappear immediately. All made in China not England and mass produced not individually made and very poor quality.

Mollygo Sun 12-Jul-26 14:46:44

I ordered something from MASIRA.co.uk.
Took 3 weeks to arrive . . . From China.

Chocolatelovinggran Sun 12-Jul-26 14:52:18

Caveat Emptor indeed. Scrutiny of the photographs can be illuminating. If the head of the model has been edited out, then be suspicious. It may have been incorporated from a different site, with no connection to the firm or the product described.

Desdemona Sun 12-Jul-26 14:55:26

I was had too, a couple of years back, I can't remember the name of the company now but no doubt it has changed several times since then.

I ordered 2 t-shirts which had bees on them and were supposed to be in support of bees. They looked great quality but when they arrived they were absolute tat. Also delivery took about 2 months as they were shipped from China which I was given no indication of, or I wouldn't have ordered.

Jaxjacky Sun 12-Jul-26 15:01:32

I only order from companies I know.
The price often gives away these faux companies, ‘you get what you pay for’ my Dad used to say.

Lizzies Sun 12-Jul-26 15:01:32

I fell for one advertising sandals with stretchy uppers as I have swollen feet. When it arrived there’s no give in the fabric at all. I can wear them, but they dig in to my feet by evening.

Patsy70 Sun 12-Jul-26 15:20:47

I’ve also been a victim of buying a dress from Studio Loreni that looked exactly what I wanted for my holiday, only to find when it arrived that is was made of cheap polyester and was absolutely huge. I complained and asked for their returns policy, to be told that it would have to be sent to their warehouse in Zhejiang Province, at my expense. So I opted for a 20% refund and took the item to a charity shop. Lesson learned.

ethanwalkerr Mon 13-Jul-26 11:41:49

Message deleted by Gransnet. Here's a link to our Talk guidelines.

Jaxjacky Mon 13-Jul-26 11:55:24

Reported

Witzend Mon 13-Jul-26 12:10:35

Facebook is awash with ads that more or less scream ‘Scam!’ The items are offered at amazingly bargain prices. There will often be a highly respectable looking person or couple, saying that ‘sadly we are having to close our much loved family business…’
Etc,. and very often there will be a classy-sounding U.K. location for the business.

So often it’ll turn out to be cheap, nasty Chinese tat.
IMO, if something sounds too good (cheap) to be true, then it almost certainly is.

I’d just add that a neighbour ordered some dresses from ‘Made By Jessica’ and was extremely disappointed with the quality. She tried to return them - to China - but it was so much faff IIRC she gave them to a charity shop.

Cabbie21 Mon 13-Jul-26 12:12:33

Some decent looking dresses seem to be marketed online by about five different firms, all with traditional sounding names. Makes me very suspicious.
I prefer to shop in person.

BlueBelle Mon 13-Jul-26 12:26:41

I never buy online without checking reviews You can easily tell the ‘firms’ to avoid that way
Unfortunately I can’t buy personally as we only have Peacocks and M and S and don’t like MandS s clothes or prices all that much.
We won’t even sell Shein at the charity shop 🤣

Luckygirl3 Mon 13-Jul-26 12:27:57

I was caught by this once - but only once!! Lesson learned!

How they get away with advertising in the UK with its Trades Descriptions Act I do not know!

Luckygirl3 Mon 13-Jul-26 12:28:54

I am always puzzled by these lovely designs - why does someone not actually make the real thing? Or maybe they do but at outlets that are way out of my budget!

welbeck Mon 13-Jul-26 12:31:09

Too risky this distance buying esp for clothes.
Go to a shop.
See what you're getting.
Feel the quality.

welbeck Mon 13-Jul-26 12:32:43

The business operation you describe was featured recently on BBC Radio 4 You n Yours.
It's a well known scam.

BlueBelle Mon 13-Jul-26 12:33:29

Wellbeck you can’t go to a shop if there aren’t any left in your town

Magenta8 Mon 13-Jul-26 14:28:57

If you no longer have easy access to "proper shops" there are still reliable online outlets. These are established firms based in the UK. Reputable online retailers deliver quickly and offer free returns if you don't like what you have bought. You can usually read customer reviews about what you are looking at before you buy.

I found that the "scammy" sites are usually quite easy to spot.

Luckygirl3 Mon 13-Jul-26 16:37:35

I think the temptation lies in the fact that these sites often offer some really attractive garments that cannot be found elsewhere. If M&S sold them I would be on it like a shot!

Gran22boys Mon 13-Jul-26 16:52:49

BlueBelle

Wellbeck you can’t go to a shop if there aren’t any left in your town

Agree and when I venture to our nearest big town I can never find anything I like. Everything is flouncy, baggy or too long and just looks like tat. I’m only ever left with Seasalt and the like but you can spot it a mile off when someone is wearing it. It would be nice to be different but classic.

WinnieLily Tue 14-Jul-26 13:38:21

That’s because of customs in China, things can be held up a couple of weeks there.
Having said that I order lots from Temu and it usually arrives in around 10 days.

Babamaman Tue 14-Jul-26 13:44:37

Sadly I think most of us have been scammed by these companies - all chines- all the same!
I know I have and even when questioning the customer services the used ‘English’ first names😡
It makes me so angry