Really upset by GP's receptionist attitude

Doodledog

*Maybee*, we have been told not to contact the surgery unless it is an emergency. I doubt that the receptionists would be pleased to have the switchboard blocked with callers thanking them for their vaccine.

I'm sure most people thank the vaccinators when they get their jabs, and also the receptionist (if they speak to one rather than booking themselves in online) when they make their appointment. Why would they also call the surgery specially to thank them again?

I didn’t mean phoning them them in the current climate. I meant it as a general comment. Having said that a little card in the post saying thank you for dealing with my vaccination so efficiently wouldn’t go amiss.

I also assumed rightly or wrongly that because the OP had been on holiday that she was fairly mobile/ fit.

Can I just say it's not just your GP receptionist

Our GP re receptionist was so rude and un caring

I could not understand how she was allowed to continue being do rude

I had words with her a few times

But this one time I was in the que and in front of me speaking to the said receptionist was sn elderly quite un well gentleman

He was trying to get sn appointments and she was being her usual bitchy self

I couldn't stand it any longer, honestly, how could this dreadful women be allowed to treat people in this manner

After having a words with her I officially complained about this monster and shortly after much to Everyones delight she was gone

I obviously was not the only person that had complained about her but my letter was adament that she should not be dealing with vulnerable people that need care not abuse.

Indeed the receptionist was rude and there is no excuse for that but I do know people who have deliberately not booked holidays knowing their second jab was due. We are lucky enough to have been offered two jabs but I think it is unreasonable to assume you can have it when it suits you.
Storage of the vaccine is extremely difficult and the doctors are only allocated just enough for the second jab. It sounds like yours has run out of vaccine. Once defrosted it does not keep.

I thanked the person (no idea if a nurse, paramedic, or doctor as they all wear scrubs now) who gave me the vaccine. I’m immensely grateful to our wonderful NHS for the excellent vaccination programme. I’ve had both my Pfizer vaccines now and the Hub which provided them ran like clockwork both times. The Hub has been organised by several GPs in our area.

GrandmaTrisha please don’t be upset by the receptionist at your practice. I’m assuming the words she said to you were delivered in a less than pleasant manner, as the words themselves don’t sound too terrible, whilst not exactly pleasant. She sounds dismissive to me. It’s not nice to be dismissed, but perhaps she was having a bad day. Keep in mind that you behaved politely towards her and you did no wrong. No need to cry or be upset, just accept it as one of the ups and downs of life. Take care.

I think being left outside was an unfortunate oversight and an apology was due, hopefully the physio had a word. I know our surgery are frustrated, they only know at short notice which vaccine will be delivered, 12 weeks on the dot is not essential. We have constant updates on the local Facebook page from our surgery, keeping us informed, asking people not to phone re vaccine enquires as they try to keep their essential services going and catch up from the last year. Yes, the receptionist was blunt, I imagine they’re getting similar queries repeatedly that they haven’t got the answers to.

Yes all good points , I’m guess we can only give opinions on our interpretation of what we read.

My feathers would definitely have been ruffled at that Rosie .

Bridget the OP was old to wait outside by the receptionist who clearly didn't notify the physiotherapist she had arrived and was waiting outside. Yes waiting outside is sometimes necessary, but being left outside and to then get a call from the physio telling her she was late for her appointment would be very annoying. Add in no apology from the receptionist.......

Sometimes there is no option than to wait outside rain or no rain. We have umbrellas may not be ideal , but that is how things are at the moment .... the alternatives are worse.
Obviously those who are not able bodied enough to do so but who would still be able to receive home telephone consultations or visits

Maybee, we have been told not to contact the surgery unless it is an emergency. I doubt that the receptionists would be pleased to have the switchboard blocked with callers thanking them for their vaccine.

I'm sure most people thank the vaccinators when they get their jabs, and also the receptionist (if they speak to one rather than booking themselves in online) when they make their appointment. Why would they also call the surgery specially to thank them again?

Isn’t there a way to report on the surgery through the NHS site?

Bridgeit

Turning this around, just think how difficult it must be for appointments to be booked when folks have other varying priorities, staff must be at their wits end trying to accommodate everyone .... I for one wouldn’t want to holiday anywhere at the present moment .

I think that the best way would be to let everyone know what the system will be to get their second jab, so that they/we can work around it. Life has been on hold for so long now that when people can finally make plans it is not reasonable to expect them not to make them.

From the sound of things, the OP was working on the assumption that the system that had been in place before she went away was continuing. Why wouldn't she? The receptionist could have told her when she called that it might not be possible to get an appointment, rather than saying nothing. Communication is so important in situations like this, and it sounds as though the lack of it has created the problem.

The second incident could easily have been human error in the first place, but there is no excuse for not apologising for leaving someone out in the rain for 15 minutes.

I agree with those who suggest that the OP write a letter to the Practice Manager. I appreciate that it must be tricky at times to be a medical receptionist, but at the same time, they are dealing with people who are likely to be worried, unwell and possibly a bit scatterbrained as a result. Their training should prepare them for this, and teach them how not to be rude.

Can I just ask how many people have contacted their surgery to say thank you for their vaccine or praise a receptionist that has been particularly helpful? I had no end of presents etc when I retired and everyone told me how grateful they were for how helpful I’d always been but in over 20 years only two patients actually officially thanked me by contacting the practice manager.

Turning this around, just think how difficult it must be for appointments to be booked when folks have other varying priorities, staff must be at their wits end trying to accommodate everyone .... I for one wouldn’t want to holiday anywhere at the present moment .

Next time you have contact with this woman, ask for her full name and role within the practice, then write a formal letter of complaint and send it to the Practice Manager and possibly Head of the Trust, if there is one.

Going away is not against the rules if you are with members of your own household in your own space. We have a caravan/lodge, and have gone there as often as possible during Covid, as a change of scenery. If there had not been that alternative I would have been looking at the same four walls for 14 months now.

I may be missing something, but I don't see any reason why someone else would get 'miffed' about this, although I could have come home to meet an appointment if one had come up.

AZ obviously ?

Iwould speak to the Practice Manager

Apart from leaving you outside not telling the physio you were there I can't see the receptionist had an alternative.
She might also have been A bit miffed that you had been on holiday which she might have seen as against the rules?

I'm sorry it's left you feeling so bad. Maybe research into whether you want the AD vaccine?

That is poor and upsetting. I hope you have managed to put it behind you for now.
People can't cancel a holiday because their jab is due. There must be a way of re scheduling.
I've heard the bigger centres do Pfizer jabs in the morning.

I’m sorry your have been so upset by that unprofessional receptionist. Thank goodness they are the exception not the rule.
GrandmaTrisha if I were you I would write your grievances just as you have here, and send a formal complaint addressed “Confidential. For the attention of the Practice Manager”.
An apology would be in order, but at the very least an explanation about any problems with the supply of the Pfizer vaccine which you would find very useful.
? for you

As others had said report to the Practice Manager, it is just not acceptable behaviour, just plain rude.

I would report her to the practice manager. What a disgusting attitude. There is absolutely no excuse to speak to you like that.

Speak to the practise manager, how rude.