Gransnet forums

Coronavirus

Really upset by GP's receptionist attitude

(203 Posts)
MayBee70 Wed 05-May-21 12:14:32

I think that the surgery probably don’t know when they’re getting the Pfizer vaccine because of the difficulties of freezer temperatures etc and it’s probably doing their heads in not knowing if and when they will have supplies. The Astra Zeneca vaccine is much easier to deal with. I’m not excusing her. I used to be a NHS receptionist and some of my colleagues were horrible to people. I wouldn’t worry about the spacing between vaccines, the AZ one in particular is works better with a longer gap. I had 11 weeks between mine and I would have preferred a longer gap. It’s very stressful going for appointments these days isn’t it. I don’t go out much and have just had a dental appointment. I get really flustered about even simple things like using my credit card etc and got home thinking that everyone must think I’m a batty old woman these days: it made me feel a bit tearful.

EllanVannin Wed 05-May-21 12:12:01

What a shocking attitude. We're all different I know but I'd have come right back at her. There's no need for any receptionist to treat anyone like that and for what it's worth I'd tell the GP when you next see him/ her.

GrandmaTrisha Wed 05-May-21 12:00:42

I had my first vaccine jab via my GP's surgery on 11th Feb and it was the Phizer one. I am due my second one tomorrow 6th May.
On 22nd April, I received a text from them to ask me to book my next appointment but we had booked a last minute break for the following week, getting back on 30th April. I got another text the following day 'reminding me' to book this & I replied to say that we were away but that I would log onto the link every day to take the first appointment that became available after we got back. Up till now, they have run vaccine clinics on both Tuesdays & Thursdays so I didn't think there would be a problem with this.
I know they are doing sessions this week because my husband who had the AZ one has managed to book an appointment for tomorrow.
Since I got the texts from the GP, I've logged onto the link every day as requested but no appointments at all have become available.
This morning I had to visit the GP's surgery for a physio appointment & my appointment was for 10:45. I got there at 10:40, rang the bell & was told by the receptionist to wait outside until the physio was free. I then received a phone call almost 15mins later from the physio to ask where I was as I was late for my appointment. I told him I had been waiting outside in the cold for over 15 mins! He came & let me in and as I walked past the receptionist, she just stared at me, no apology whatsoever for forgetting I was left standing out there.
On my way out, I took the opportunity to speak to this 'lady' to ask her when I could expect to be able to book a 2nd vaccine appointment as I couldn't seem to do this via their link only to be told ' we haven't got any Phizer vaccine, you will have to ring up next week & see if we've got any' I said I was concerned that my 12 weeks was up tomorrow but her reply was 'well, you aren't on your own' I asked her if I could book an appointment to get the job done elsewhere else to which she replied 'you can if you want to try but you won't know what vaccine they are giving till you get there so you could just be wasting your time' That appeared to be the end of the conversation as far as she was concerned.
I fully understand that had I not been on holiday, then an appointment may have been available but it was this woman's whole dismissive and lmost rude attitude towards me that upset me, almost as if I was just a nuisance.
I got home in tears & will just have to play the waiting game now.